Adding and Managing Users and their individual access rights in My GP Connect is simple. Simply navigate to https://mygpconnect.com/login to begin. Please note that this can only be done users at the surgery with All Access.

We recommend updating your onboarding and offboarding SOPs to ensure any new joiners are added to iPlato and any staff members that leave are removed.

1) To add users, simply navigate to Settings in MyGP Connect on

2) Next navigate to +New User

3) Then you will find options to create the new users Username and add their First Name, Last Name, Job Title (optional) and Access Level (see here for more information on access levels).

For Usernames we recommend this is something memorable e.g. start of email address, email address, EMIS ID, initials etc

4) Click Save, it will appear as a saved entry on the main page. Then, an email will be sent to the user for them to create their account.

There are 4 different types of user permissions within your iPLATO Connect system and each type has different functionality that the user can access.

The main point of contact at your Surgery or whoever is nominated to sign up to the iPLATO service, will automatically be added as an ‘All Access’ user. Only All Access users have the ability to add new users to use the system. We recommend at least 2 users have this access in case of sickness and/or holidays. All Access Functionally includes:

Possible users for this access would be:

All High-Level users have a similar access to the system as an All-Access User, however, they will NOT have access to the following features:

Possible users for this user role would be:

Possible users for this role are those whose duties require sending out individual messages via the toolbar, monitoring responses and message delivery. They will not NOT have access to:

Possible users for this user role would be:

This User access is for clinicians who will mainly be using the toolbar for 1:1 interactions with patients including messaging and video. The permission is similar to Standard level users would not have access to changing any settings. They will not NOT have access to:

Possible users for this user role would be:

Any questions or if you're unsure which access level to select please email help@iplato.com.

Once you have added the user with the steps detailed above, the new user will receive an email asking them to login with temporary credentials. They will need to complete a 2-Step authentication when doing so.

The follow steps show logging in for the first time with 2FA .

First head to www.mygpconnect.com

Enter your Username and Password

Click Login

You will be asked to select either SMS or email to receive a 6-digit authentication code (If you do not have a mobile number on your user profile you will not be given the option to use SMS).

Once entered you will have completed your MFA authentication!

Whenever a member of staff leaves the practice, it is vital to remove their user from the platform. To do this, please navigate back to Settings -> Users

Find the user you wish to remove, and press on the bin icon on the right side. Please also ensure they are removed from any other communications tied to the practice, i.e. removed from Messaging Alerts or cancelation reports.

Should you have any questions about this or find that staff are still receiving messages after not working at your practice anymore, please do not hesitate to reach out.

To change User Details, simply navigate to Settings -> Users and click on the name of the user you would like to edit. There, you will be able to easily edit any details you wish. Here, you are also able to reset the Multi- Factor - Authentication for a user.

Should you have further questions or are still having issues, please do not hesitate to reach out to us via email: help@iplato.com