​Most Ivorey™ clients setup multiple calendars, breaking them down by appointment type. For example, a Coach or Service Provider could have all of these calendars:

Absolutely! Our mission is to close what we've coined the 'Implementation Gap', which is why women hire us to "do it for them" every single day! Browse and book a done-for-you service right here.

The following features come as standard across all Ivorey™ calendars, no matter which type you choose:

Personal Booking Calendars are perfect for 1:1 appointments where only 1 team member and 1 attendee are required. For example, consultations, coaching calls, interviews or impromptu catch-ups with a friend. The additional features of Personal Booking Calendars are:

Round Robin Calendars are perfect when there are multiple team members who are available to take the appointment. For example, sales teams where there are multiple team members who can take the calls. The additional features of Round Robin Calendars are:

Round Robin Calendars can also automatically generate a new Zoom or Google Meet link and add it to the calendar event. This link will send out in your confirmation and reminder emails, as well as show up in the calendar if you/your attendee add the appointment onto Google Calendars, iCal or Outlook.

Class Booking Calendars are used for one-to-many appointments. For example, a workshop, a seminar or a group interview where there is one team member (host) and multiple participants. If you'd like the event to automatically generate a Zoom or Google Meet link to go in the calendar invite, we suggest opting for a Round Robin calendar instead, since at this time it offers more functionality.
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Collective Booking Calendars are used for many-to-one appointments. For example, when two team members need to be on the call to onboard a new client. The collective calendar type will check the availability of all team members who need to be there, plus cross-check any settings of the calendar to find the available times. Please note, collective calendars currently do not support recurring bookings and should only be used for one-time events.

Service Calendars are used for service-based businesses. These calendars can book-out inventory and rooms which makes it perfect for salons, studios and similar environments. If you have multiple different services available, you can add them to a Group Calendar so your contacts can just go to one main calendar and view all the different types of services available, in one place. Each service can have its own unique length, cost and availability.

Events Calendars are used for scheduling in-person events. This calendar type is great for organising things like conferences, retreats, or in-person events where you don't need to assign a 'host' or team member.

Community Event Calendars are used to display upcoming events within your Community Group. For example, you would select this calendar type if you wanted to host a Live Masterclass or Live Coaching Calls.

Typically, you will set these hours to be any days you're willing to take bookings, so if you end up with multiple calendars, multiple team members, and all different availability for each calendar - the system always knows to remove you on any of your chosen days off.

Remember, the system will always cross-check your individual availability from your profile AND the availability for the calendar itself. For example, if your profile availability was M-F 9am-5pm, but your calendar was only available Wednesday mornings, the system would only show the Wednesday morning slot because it takes into consideration both availabilities.

Your team members can update their own user availability and video conferencing settings once you have added them as a team member to your account using their own login. They would need to follow the same steps as you above and navigate to their profile settings.
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Alternatively, you can update their availability and timezone settings by going to [Settings] > [Team] > clicking the pencil icon of the team member > and selecting the 'User Availability' tab to set their available days, hours and timezone.

Creating groups for your calendars are great if you want just one link for all of your calendars/appointments to be displayed on. If you are a service based business, you might use groups to categorise your service menu. If you are an online business who offers multiple different offerings people can book with you, you might add them to a group so you can just have the one link that displays them all.

If you have a service-based business (e.g beauty salon, hair dresser, Ayurvedic practitioner etc) then you will want to setup all of your sessions as their own seperate calendars using the 'Service Calendar' type. From here you can then categorise them into groups (e.g Massage, Facials, Waxing etc) and then create a Service Menu that will give you just one link to share with your clients, where they can select multiple services, choose the staff member they want to book in with, and book all of their favourite appointments in one seamless action.

Ivorey™ will automatically generate a generic URL for you to use for your calendars, but if you'd like to use a custom-branded URL then you can setup a subdomain for this. From the main Ivorey menu, please navigate to [Settings] then > [Business] and look for the field called "Branded Domain". This field will enable you to setup a custom subdomain for Ivorey™ to use in your calendars, forms, surveys and review requests instead of giving you a system generated one.
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To set this up, simply choose a word to put before your domain name, e.g. for Ivorey™ we use "links.ivorey.io". So when we share a calendar link, it will say "links.ivorey.io/calendar-name" or similar, instead of a random URL the system gives us.

Type in the subdomain you would like to use, for example "links.yourdomain.com" and then Ivorey™ will give you a few settings to add into your DNS records. To access your DNS records, you need to login to the platform that you purchased your domain from, and add them there. If you need help, you will need to contact your domain provider and tell them the records you are trying to add. They should be able to add this for you, if you can't add it yourself.

Once added, finish the prompts on Ivorey™ to validate it has been connected. You can now move to the next step, and will see that Ivorey™ will now use your branded domain to create on-brand URL's for sharing your calendars!
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How to share your calendar booking link

Alternatively, you can add your calendar into any website or funnel page. When you're inside the page builder of your website or funnel, simply drag and drop the 'Calendar' element onto your page, and choose which calendar you'd like it to show.

If you have setup a calendar group where people can view all your appointment types from one calendar, you need to share the link to the group instead of the individual calendars.

How to share your calendar group link

NOTE: If you want to setup a calendar group but don't know how, please refer to the previous step above: How to create a calendar group.

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If you are a service-based business, and have setup all of your appointments as service calendars, you can create a Service Menu to list all of your appointments in the one place. See here for how to create a service menu. Once you have created your service menu, you can add this link to a website button, a link in bio page, an email or send to your clients directly. Alternatively you can embed your service menu onto any website or funnel page for a more branded booking experience.
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How to share your service menu link

How to embed your service menu onto a website or funnel page

Yes! You can set up recurring Calendar appointments inside the following Calendar Types: Round Robin, Class Booking, and Personal Booking. Please note the Service and Collective calendars do not support recurring bookings.

If you have a community (free or paid) you can create an events calendar that displays all the upcoming events! It can even automatically invite your community members and send reminders.

However if you want to display upcoming events outside of your community, you'll need to find a third-party plugin to do that (e.g. you can embed your Google calendar or similar). The rest of the Ivorey™ calendars are designed to manage appointments based on team member availability, as opposed to ticketing style events.

Yes! If you use the email templates we have provided (see step 5 above) you'll see we have created links so that your clients can add the event to their own Google, Outlook or iCloud calendars.

Absolutely! Each calendar can have its own unique availability, lengths, rescheduling and cancellation policies, emails and more.

Yes, you can change how the calendar looks by adding your own brand colours, logo, text and more!

You sure can. Whenever you create a new calendar, there is a [Payments] section you can toggle on or off. You can also edit any existing calendars to add payment collection onto them.

Currently calendars do not support coupon codes. You can adjust the pricing on the calendar if you want to discount it for a certain period of time. Alternatively, you can set up a checkout before or after the calendar to accept payment with coupon codes, or create a sales funnel with an order form page, followed by a page with your calendar embedded so that your clients will pay and then book their appointment.

Yes, you can easily share your calendar even if you don't have your website built on Ivorey™. You can insert the calendar share link into any buttons on your site, inside your emails, or you can use the calendar embed code to embed it on any other website builder.
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To share a calendar, go into any [Calendars] then > [Calendar Settings] then > select the arrow icon next to whichever calendar you want to share. Here you'll be given the option to get the link or the embed code.

Yes - you can easily block-out time slots on your calendars without having to reconfigure your calendar settings. This will apply to ALL calendars you're involved in, so you don't need to manually adjust each individual calendar.

Yes! If you're only wanting a standard name, email, phone number and notes section - you can use the default form that already appears on the calendars. But if you'd like to collect more specialised information when people book through your calendar, you can create a form that appears at the time of booking. Here's how to do it:

To display the location on your calendar booking page, you can write it in the 'Calendar Description' of your Calendar Settings, and make sure the description is toggled on to display on the calendar booking page.
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You can set the number of attendees using the 'Maximum bookings per slot' setting. Head to [Calendar Settings] > select the ✎ pencil icon of the calendar you want to edit > then select the [Availability] tab > add your number of attendees under 'Maximum bookings' per slot. This is very helpful if you're hosting a live event and only want a certain number of seats or tickets available.

Watch the video below to learn how to update the subject line of your email:
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To change your Calendar booking links to Google Meet, you will need to make sure you have connected your Google Account to Ivorey™ first.
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Once you have connected your Google Account to Ivorey™ please follow/check the settings below to ensure that Google Meet is selected for all your Calendar Booking Appointments:

To change your Calendar booking links to Zoom, you will need to make sure you have connected your Zoom Account to Ivorey™ first.
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Once you have connected your Zoom Account to Ivorey™ please follow/check the settings below to ensure that Zoom is selected for all your Calendar Booking Appointments:

When someone clicks your cancellation link to cancel an appointment, they will be prompted to give a reason for cancellation.
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Once they have submitted their reason and selected to cancel, you will be able to see their reason for cancelling by going to [Calendars] > [Appointments] > click the 3 dots of the cancelled appointment > and select [view details] > click on the [Notes] tab to see their reason for cancelling the appointment
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We always recommend cancelling appointments rather than deleting them so that the correct emails are triggered in the back end.
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To cancel an appointment you can go to [Calendars] > [Appointments] > then select [Cancelled] from the drop down options of the relevant appointment.
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You can also navigate to the [All] tab if your appointment isn't showing.
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There are 4 areas within Ivorey that you can view and manage your calendar appointments:

Follow the steps below to setup a recurring appointment inside your calendar:

The ideal dimension to get the right proportion for the calendar logo is 180 x 180 px which gives it a perfect square.
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The reason your calendar logo may be squished is because the dimension of the logo you have used may be too big. To resolve this you can use platform like canva to create a custom size to upload your logo to, then use this image instead for your calendar logos.

Third party integrations need to be re-integrated regularly to maintain the connection and ensure the integration settings and permissions are up to date. When your integrations will expire mostly depends on the external platform (e.g Gmail/Zoom for example) and so you will just need to go into the relevant settings and re-integrate the platform to 'reset' the integration.

99% of the time this is a simple user error - lucky we've got a built-in troubleshooter that can diagnose the issue for you. Click here to see how.

If your calendar event does not show a Zoom link, it's either because:

If you want to use an alternative calendar type that doesn't support automatic Zoom links, you can simply copy and paste your Zoom personal meeting link as the default setting for all appointments.

The community events calendar needs to be setup and managed from directly inside your community group, NOT from the main Ivorey calendar area. Please go to [Courses] then > [Communities] and login to the group you'd like to create events in. You can setup your events under the [Events] tab. Please see our Communities Master Help Guide for a step-by-step walkthrough.

When you connect a form to your calendar, it is purely to collect information - not payment. Instead, the calendar has an in-built setting to collect payments. To find this, go into your calendar settings and toggle on the "Accept Payments" under the "Forms & Payments" tab.

Whilst there is currently no native way to limit the number of appointments a client can book - there is a way you can manually monitor their booking count by creating a few simple workflows. Click here to view the help article.
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You will need to add the subject line into the email template first. To update these you go into [Email Templates] > select the template you want to update, > click the 3 little dots at the top of the email next to 'Save Template' button, > click [Settings] > and add the email subject in here. Remember to save your template.

When you sync your Google or iCloud Calendar in the 'Linked Calendar' section inside [Settings] > [Profile] > [Calendar Configuration] > [Linked Calendar], this will only show appointments that are created in your external calendar after the integration has been completed. It won't show any previous appointments you had in your external calendar before integrating to Ivorey™.
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To view your calendar you can go to [Calendars] > make sure your name is selected, then this will show you any appointments that have been booked within Ivorey as well as any new blocked out time you add in your gmail calendar to Ivorey™
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The first place to check is your calendar notification settings. To check these go to [Calendars] > [Calendar Settings] > click the pencil icon of your calendar > click the [Notifications & Additional Options] tab > click the pencil icon of the notification you want to check > make sure this email notification is [Enabled] > and that the [Assigned User] box is ticked.

To know who the assigned user is of a calendar you can click on the [Service Details] tab of your calendar settings and scroll down to see the user or team member assigned to the calendar.

If you have the correct calendar email notifications turned on and the assigned user box is ticked, you can check if DND is turned on for your email address by going back to the main menu and clicking into [Contacts] > searching your email address > and then scrolling down to check if DND is turned on for the [Emails] channel. If the email channel box is ticked, you can simply un-tick this box so you can receive emails from Ivorey in the future

The Calendly integration functions differently from other third-party calendar integrations like Google, iCloud, and Outlook, and is not designed for transferring current or previous appointments from Calendly > Ivorey™. The Calendly connection is great if you are still using Calendly, but want future appointments booked within Calendly to display in Ivorey™ You can access our guide on connecting Calendly with Ivorey™ here.