​Most Ivorey™ clients setup multiple calendars, breaking them down by appointment type. For example, a Coach or Service Provider could have all of these calendars:

Absolutely! Our mission is to close what we've coined the 'Implementation Gap', which is why women hire us to "do it for them" every single day! Request this service via the chat widget - just ask to speak to the sales team!

The following features come as standard across all Ivorey™ calendars, no matter which type you choose:

Personal Booking Calendars are perfect for 1:1 appointments where only 1 team member and 1 attendee are required. For example, consultations, coaching calls, interviews or impromptu catch-ups with a friend. The additional features of Personal Booking Calendars are:

Round Robin Calendars are perfect when there are multiple team members who are available to take the appointment. For example, sales teams where there are multiple team members who can take the calls. The additional features of Round Robin Calendars are:

Round Robin Calendars can also automatically generate a new Zoom or Google Meet link and add it to the calendar event. This link will send out in your confirmation and reminder emails, as well as show up in the calendar if you/your attendee add the appointment onto Google Calendars, iCal or Outlook.

Class Booking Calendars are used for one-to-many appointments. For example, a workshop, a seminar or a group interview where there is one team member (host) and multiple participants. If you'd like the event to automatically generate a Zoom or Google Meet link to go in the calendar invite, we suggest opting for a Round Robin calendar instead, since at this time it offers more functionality.
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Collective Booking Calendars are used for many-to-one appointments. For example, when two team members need to be on the call to onboard a new client. The collective calendar type will check the availability of all team members who need to be there, plus cross-check any settings of the calendar to find the available times. Please note, collective calendars currently do not support recurring bookings and should only be used for one-time events.

Service Calendars are used for service-based businesses. These calendars can book-out inventory and rooms which makes it perfect for salons, studios and similar environments. If you have multiple different services available, you can add them to a Group Calendar so your contacts can just go to one main calendar and view all the different types of services available, in one place. Each service can have its own unique length, cost and availability.

Events Calendars are used for scheduling in-person events. This calendar type is great for organising things like conferences, retreats, or in-person events where you don't need to assign a 'host' or team member.
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​Please Note: Because Event calendars are not linked to any specific user, it's not possible to sync Event calendars to your external calendar (e.g google or iCal) .

Community Event Calendars are used to display upcoming events within your Community Group. For example, you would select this calendar type if you wanted to host a Live Masterclass or Live Coaching Calls.

Yes! You can set up recurring Calendar appointments inside the following Calendar Types: Round Robin, Class Booking, and Personal Booking. Please note the Service and Collective calendars do not support recurring bookings.

If you have a community (free or paid) you can create an events calendar that displays all the upcoming events! It can even automatically invite your community members and send reminders.

However if you want to display upcoming events outside of your community, you'll need to find a third-party plugin to do that (e.g. you can embed your Google calendar or similar). The rest of the Ivorey™ calendars are designed to manage appointments based on team member availability, as opposed to ticketing style events.

Yes! If you use the email templates we have provided (see step 5 above) you'll see we have created links so that your clients can add the event to their own Google, Outlook or iCloud calendars.

Absolutely! Each calendar can have its own unique availability, lengths, rescheduling and cancellation policies, emails and more.

Yes, you can change how the calendar looks by adding your own brand colours, logo, text and more!

You sure can. Whenever you create a new calendar, there is a [Payments] section you can toggle on or off. You can also edit any existing calendars to add payment collection onto them, as well as offering coupon code functionality as well.

You can check and manage all payments collected through your Ivorey Calendars from the Appointment Views list.
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​Please Note: The Payments tab is supported for appointments of all calendar types, except appointments booked via a Service Menu and custom recurring appointments booked inside the sub-account directly

Yes! Please see our walkthrough video and step-by-step guide to offering coupon codes inside your calendar here.

Yes, you can easily share your calendar even if you don't have your website built on Ivorey™. You can insert the calendar share link into any buttons on your site, inside your emails, or you can use the calendar embed code to embed it on any other website builder.
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To share a calendar, go into any [Calendars] then > [Calendar Settings] then > select the arrow icon next to whichever calendar you want to share. Here you'll be given the option to get the link or the embed code.

Yes - you can easily block-out time slots on your calendars without having to reconfigure your calendar settings. This will apply to ALL calendars you're involved in, so you don't need to manually adjust each individual calendar.

Yes! If you're only wanting a standard name, email, phone number and notes section - you can use the default form that already appears on the calendars. But if you'd like to collect more specialised information when people book through your calendar, you can create a form that appears at the time of booking. Here's how to do it:

To display the location on your calendar booking page, you can write it in the 'Calendar Description' of your Calendar Settings, and make sure the description is toggled on to display on the calendar booking page.
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You can set the number of attendees using the 'Maximum bookings per slot' setting. Head to [Calendar Settings] > select the ✎ pencil icon of the calendar you want to edit > then select the [Availability] tab > add your number of attendees under 'Maximum bookings' per slot. This is very helpful if you're hosting a live event and only want a certain number of seats or tickets available.

Watch the video below to learn how to update the subject line of your email:
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To change your Calendar booking links to Google Meet, you will need to make sure you have connected your Google Account to Ivorey™ first.
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Once you have connected your Google Account to Ivorey™ please follow/check the settings below to ensure that Google Meet is selected for all your Calendar Booking Appointments:

To change your Calendar booking links to Zoom, you will need to make sure you have connected your Zoom Account to Ivorey™ first.
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Once you have connected your Zoom Account to Ivorey™ please follow/check the settings below to ensure that Zoom is selected for all your Calendar Booking Appointments:

When someone clicks your cancellation link to cancel an appointment, they will be prompted to give a reason for cancellation.
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Once they have submitted their reason and selected to cancel, you will be able to see their reason for cancelling by going to [Calendars] > [Appointments] > click the 3 dots of the cancelled appointment > and select [view details] > click on the [Notes] tab to see their reason for cancelling the appointment
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We always recommend cancelling appointments rather than deleting them so that the correct emails are triggered in the back end.
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To cancel an appointment you can go to [Calendars] > [Appointments] > then select [Cancelled] from the drop down options of the relevant appointment.
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You can also navigate to the [All] tab if your appointment isn't showing.
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There are 4 areas within Ivorey that you can view and manage your calendar appointments:

Follow the steps below to setup a recurring appointment inside your calendar:

The ideal dimension to get the right proportion for the calendar logo is 180 x 180 px which gives it a perfect square.
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The reason your calendar logo may be squished is because the dimension of the logo you have used may be too big. To resolve this you can use platform like canva to create a custom size to upload your logo to, then use this image instead for your calendar logos.

Third party integrations need to be re-integrated regularly to maintain the connection and ensure the integration settings and permissions are up to date. When your integrations will expire mostly depends on the external platform (e.g Gmail/Zoom for example) and so you will just need to go into the relevant settings and re-integrate the platform to 'reset' the integration.

The Calendly integration functions differently from other third-party calendar integrations like Google, iCloud, and Outlook, and is not designed for transferring current or previous appointments from Calendly > Ivorey™. The Calendly connection is great if you are still using Calendly, but want future appointments booked within Calendly to display in Ivorey™ You can access our guide on connecting Calendly with Ivorey™ here.

Whilst there is currently no native feature to limit the number of appointments someone can book, you can build workflows that allow you to manage the emails you send, based on the number of appointments someone attends.

This is done by using a special action inside workflows called "Math Operation" which allows you to add/subtract numbers, which essentially allows you to tally up how many appointments they attend, and then take certain actions when they hit the maximum amount. Please see our help guide here to walk you through how to set this up.

To change the message that appears after someone has booked an appointment, please go to calendars > calendar settings > click the pencil icon of your calendar > click the 'forms & payment' tab > then edit the 'thank you message' under the 'confirmation page' section > click 'save' to update your changes:

To book an appointment on behalf of a contact, please follow the steps below:

99% of the time this is a simple user error - lucky we've got a built-in troubleshooter that can diagnose the issue for you. Click here to see how.

If your calendar event does not show a Zoom link, it's either because:

If you want to use an alternative calendar type that doesn't support automatic Zoom links, you can simply copy and paste your Zoom personal meeting link as the default setting for all appointments.

The community events calendar needs to be setup and managed from directly inside your community group, NOT from the main Ivorey calendar area. Please go to [Courses] then > [Communities] and login to the group you'd like to create events in. You can setup your events under the [Events] tab. Please see our Communities Master Help Guide for a step-by-step walkthrough.

When you connect a form to your calendar, it is purely to collect information - not payment. Instead, the calendar has an in-built setting to collect payments. To find this, go into your calendar settings and toggle on the "Accept Payments" under the "Forms & Payments" tab.

Whilst there is currently no native way to limit the number of appointments a client can book - there is a way you can manually monitor their booking count by creating a few simple workflows. Click here to view the help article.
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You will need to add the subject line into the email template first. To update these you go into [Email Templates] > select the template you want to update, > click the 3 little dots at the top of the email next to 'Save Template' button, > click [Settings] > and add the email subject in here. Remember to save your template.

When you sync your Google or iCloud Calendar in the 'Linked Calendar' section inside [Settings] > [Profile] > [Calendar Configuration] > [Linked Calendar], this will only show appointments that are created in your external calendar after the integration has been completed. It won't show any previous appointments you had in your external calendar before integrating to Ivorey™.
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To view your calendar you can go to [Calendars] > make sure your name is selected, then this will show you any appointments that have been booked within Ivorey as well as any new blocked out time you add in your gmail calendar to Ivorey™
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The first place to check is your calendar notification settings. To check these go to [Calendars] > [Calendar Settings] > click the pencil icon of your calendar > click the [Notifications & Additional Options] tab > click the pencil icon of the notification you want to check > make sure this email notification is [Enabled] > and that the [Assigned User] box is ticked.

To know who the assigned user is of a calendar you can click on the [Service Details] tab of your calendar settings and scroll down to see the user or team member assigned to the calendar.

If you have the correct calendar email notifications turned on and the assigned user box is ticked, you can check if DND is turned on for your email address by going back to the main menu and clicking into [Contacts] > searching your email address > and then scrolling down to check if DND is turned on for the [Emails] channel. If the email channel box is ticked, you can simply un-tick this box so you can receive emails from Ivorey in the future