​Most Ivorey™ clients set up multiple calendars, breaking them down by appointment type. For example, a Coach or Service Provider could have all of these calendars:

Yes! You can set up recurring Calendar appointments inside the following Calendar Types: Round Robin, Class Booking, and Personal Booking. Please note the Service and Collective calendars do not support recurring bookings. Learn how to set up recurring appointments over here.

If you have a community (free or paid) you can create an events calendar that displays all the upcoming events! It can even automatically invite your community members and send reminders.

However if you want to display upcoming events outside of your community, you'll need to find a third-party plugin to do that (e.g. you can embed your Google calendar or similar). The rest of the Ivorey™ calendars are designed to manage appointments based on team member availability, as opposed to ticketing style events.

Yes! If you use the email templates we have provided, you'll see we have created links so that your clients can add the event to their own Google, Outlook or iCloud calendars.

Absolutely! Each calendar can have its own unique availability, lengths, rescheduling and cancellation policies, emails and more.
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You sure can! Whenever you create a new calendar, there is a Payments section you can toggle on or off, which also has an option for coupon codes. You can also edit any existing calendars to add payment collection onto them or adjust details.
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Yes, you can easily share your calendar even if you don't have your website built on Ivorey™. Learn more here.​
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If you're only wanting a standard name, email, phone number and notes section - you can use the default form that already appears on the calendars. But if you'd like to collect more specialised information when people book through your calendar, you can create a form that appears at the time of booking. Learn more over here.
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The Calendly integration functions differently from other third-party calendar integrations like Google, iCloud, and Outlook, and is not designed for transferring current or previous appointments from Calendly > Ivorey™. The Calendly connection is great if you are still using Calendly, but want future appointments booked within Calendly to display in Ivorey™. Please refer to our guide on connecting Calendly with Ivorey™ for more information.

Whilst there is currently no native feature to limit the number of appointments someone can book - there is a way you can manually monitor their booking count by creating a few simple workflows. Click here to view the help article.
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Whilst there is currently no native way to set the number of appointments a client can book - there is a way you can manually monitor their booking count by creating a few simple workflows. Click here to view the help article.
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The community events calendar needs to be set up and managed from directly inside your community group, NOT from the main Ivorey™ calendar area. Please see our Community Calendar Events Guide for a step-by-step walkthrough.

99% of the time this is a simple user error - luckily we've got a built-in troubleshooter that can diagnose the issue for you. Click here to see how.

If your calendar event does not show a Zoom/Google link, it's either because:

If you want to use an alternative calendar type that doesn't support automatic Zoom links, you can simply copy and paste your Zoom personal meeting link as the default setting for all appointments.

When you connect a form to your calendar, it is purely to collect information - not payment. Instead, the calendar has a built-in setting to collect payments. To find this, go into your calendar settings and toggle on "Accept Payments" under the "Forms & Payments" tab.

You will need to add the subject line into the email template first. To update these, go to our Automated Email Notifications for Calendars guide.

When you sync your Google or iCloud Calendar in the 'Connected Calendars' section inside profile settings, this will only show appointments that are created in your external calendar after the integration has been completed. It won't show any previous appointments you had in your external calendar before integrating to Ivorey™.
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The first place to check is your calendar notification settings. To check these go to [Calendars] > [Calendar Settings] > click the pencil icon of your calendar > click the [Notifications & Additional Options] tab > click the pencil icon of the notification you want to check > make sure this email notification is [Enabled] > and that the [Assigned User] box is ticked.

To know who the assigned user is of a calendar you can click on the [Meeting/Service Details] tab of your calendar settings and scroll down to see the user or team member assigned to the calendar.

If you have the correct calendar email notifications turned on and the assigned user box is ticked, you can check if DND is turned on for your email address by going back to the main menu and clicking into [Contacts] > searching your email address > click the [DND] tab underneath the contact details > check if DND is turned on for the [Emails] channel. If the email channel box is ticked, you can simply un-tick this box so you can receive emails from Ivorey™ in the future.

To make sure reminders send for every appointment in a recurring series, follow these steps:

Third party integrations need to be re-integrated regularly to maintain the connection and ensure the integration settings and permissions are up to date. When your integrations will expire mostly depends on the external platform (e.g. Gmail/Zoom for example) and so you will just need to go into the relevant settings and re-integrate the platform to 'reset' the integration.