Buy in the Loja: cart and offers
In the Loja (shop), you buy products at any time, at a fixed price, without joining a live. You can also put several products in your cart or make the seller an offer.
Where to find products
In the Loja tab of the app
In search, on the products tab
On each seller's profile
Buy a product
Open the product.
Tap Adicionar (add) to put it in your cart.
Open the Carrinho (cart) and tap Finalizar compra (checkout).
Choose your address and payment method and confirm.
The order summary shows the price, shipping and fees before you pay.
How the cart works
You can add products from different sellers to your cart
Checkout is done one seller at a time. Products from the same seller go together in a single order
Products in your cart are not reserved. If someone else buys first, the item may sell out
Make an offer
On Loja products, you can propose a price below the asking price:
On the product, tap Fazer oferta (make an offer).
Pick one of the suggested discounts or type the amount you want to offer. The app shows the minimum accepted.
Tap Enviar oferta (send offer).
To send an offer, you need a card and an address on file. The offer amount does not include shipping and fees.
After you send it:
The seller can accept, decline or propose another price
If the seller does not answer, the offer expires after 3 days
You can make a limited number of offers on the same product
You follow everything in your Mensagens (messages)
When your offer is accepted, you get a notice and pay at checkout, at the agreed price. There is no automatic charge. You have up to 2 days to pay. After that, the offer is cancelled.
After your purchase
The seller confirms the product is available and prepares the shipment. If they do not confirm in time, the purchase is cancelled and you are refunded automatically.
You follow your order and its tracking in the app.
Cancel a Loja purchase
You can cancel the order as long as the seller has not confirmed the sale yet. Open the order and tap Cancelar pedido (cancel order). Once the seller confirms, the order moves on to shipping, and if you need help, contact our support team.
The refund goes back to the same payment method, within 5 business days. Timing can vary depending on your bank or card.
Frequently asked questions
Do I need to be in a live to buy in the Loja? No. Loja products are for sale all the time.
Can I buy from several sellers at once? You can add products from several sellers to your cart, but checkout is done one seller at a time.
Is shipping charged per product? Products from the same seller in the same purchase are shipped together, so shipping is calculated for the shipment.
I made an offer. Have I been charged? No. You only pay when the offer is accepted and you complete checkout.