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How to manage your subscription
To manage your billing info, click your name in the top left side bar of the Jenni dashboard and view the Billing tab. This will let you find your past invoices, change payment options, or cancel your plan.
Refund Policy
Subscriptions to Jenni AI are recurring and you will be automatically billed once you subscribe until you choose to cancel. You can cancel at any time by logging into your Jenni account.
In most cases, payments for Jenni AI subscriptions and enterprise licenses are not refundable.
If you believe your case warrants a refund due to a bug or error in our product/service, we request that you schedule a call with our support team. During this call, we ask that you provide a demonstration of the issue. This policy allows us to address and resolve any potential errors, ensuring that our products/services remain at the highest standard.
Please reach out to our support team at: support@jenni.ai