In short - no. Our support service is provided via email.
At JGive, we are committed to delivering exceptional customer support swiftly and efficiently. To achieve this, we've implemented the following measures:
Dedicated Development Team: We have a specialized development team focused on continuously enhancing our platform. This proactive approach helps reduce the need for support inquiries and empowers customers to manage their needs independently.
Transition from Phone Support: We've discontinued phone support due to its inefficiencies in handling repetitive queries and technical issues, which are better addressed through email. Email support enables us to offer more detailed and timely responses, including comprehensive explanations and screenshots that can serve as a later reminder. By focusing on email support, we can assist more customers in a shorter time frame, reducing waiting times and facilitating quicker resolutions.
Help Center: Our help center is designed to address common questions, including complex issues, with detailed guides and screenshots.
Enhanced Support Resources: You can easily reach us through the website, email, and also on WhatsApp for faster communication.
Adaptive Support: While email and WhatsApp are our primary support channels, we may occasionally initiate phone contact in exceptional cases where it would be particularly beneficial for the customer.
If you have any issues or questions, please email us at support@jgive.com. We’re here to ensure your experience with JGive is seamless and satisfactory.