Redeeming rewards on Debbie is a straightforward process. Here’s an overview of how the system works, including details about managing your partner accounts to ensure a smooth experience.
Overview of the Reward Redemption Process
To redeem your rewards on Debbie, you need to have an account with one of our partner institutions. You can not redeem to any bank connected to Debbie.
Active Partner Account: Ensure that the partner checking or savings account you want to redeem rewards with is open and linked to your Debbie (you should see it under Linked Accounts)
Connecting and Activating Partner Accounts
To identify your partner bank within the app, you can look at the top-right corner of the screen where the bank name is displayed next to the “Powered by” text.
To begin redeeming rewards, your partner account must be:
Opened and Verified: Start by opening an account with the partner you were matched with. You can see who by looking at the top right corner or the purple tile on your home screen.
Connected to Debbie: Make sure to link the partner account to your Debbie app, ensuring that the connection is active. After you open the account you have to add it manually to Debbie by going to Profile > Linked Accounts > Link another institution.
Why can’t I use accounts that are not linked to Debbie?
The redemption system requires an active connection to a partner institution, as this is central to Debbie’s reward system.
Can I redeem rewards with any credit union of my choice?
No, rewards can only be redeemed through credit unions that are part of Debbie’s partner network.
Is there a way to check which credit unions are supported?