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Two-factor Authentication (2FA)

Two-factor authentication (2FA) is an extra layer of protection to ensure the security of your account and your contract data.

Henry Warner avatar
Written by Henry Warner
Updated over 10 months ago

Introduction 👋


Two-factor Authentication (or 2FA) protects your online accounts in a way that goes beyond standard username and password requirements.
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In essence, 2FA adds an extra layer of security; protecting your Juro workspace from unauthorised access and keeping your sensitive data secure.

Setting up 2FA 🔒

💡 NOTE: Turning 2FA applies to the Juro profile in which it is activated; users must activate this feature for their own profiles.

When a user first enables 2FA, they will receive a list of backup codes to use in the event their authenticator doesn't receive Juro verification codes during a login attempt - this can happen when a user changes devices.

We advise all customers to safely log and store these codes for future use.


​You will need to download a separate 2FA authenticator application (such as Google Authenticator or Microsoft Authenticator) to your mobile device before beginning the below process.
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Once you have downloaded a 2FA authenticator to your mobile device, in Juro:

  1. Go to Settings and then Profile

  2. At the bottom of the page, under Two-factor authentication, select Enable 2FA

  3. Scan the QR code from your mobile device’s 2FA application and enter it in the Verification code field

  4. Copy and store recovery codes in a safe place in case you forget 2FA. Do not give anyone your recovery code: if you realise you've lost your code immediately update your 2FA from Juro’s settings

  5. Click Continue.

Two-factor authentication is now turned on for your Juro profile 🔒
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Disabling 2FA 🔓

  1. Go to Settings and then Profile

  2. At the bottom of the page, under Two-factor authentication, select Edit 2FA

  3. Click Disable

  4. Enter the verification code from your mobile device’s 2FA application, and click the Yes, deactivate button

Two-factor authentication is now turned off for your Juro profile 🔓

💁‍♀️ As always, our Support Team is happy to help you with anything further if needed. Start a chat with us right here by clicking the Intercom button in the bottom-right-hand corner of this page.

Alternatively, you can email your query to support@juro.com 🚀

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