Refund requests
If you would like to request a refund or cancellation of your order, our team reviews your request individually. Each request is assessed separately.
How to submit a request
Contact our support team by chat or email
Provide your order number along with a short explanation of your request
Our team will get back to you as soon as possible
Note
Providing your order number significantly speeds up processing. If you can't find your order number, please contact us with the email address you used to register.
Legal-review note (carried over from the German/Arabic originals): this article describes a support-contact process only; it makes no specific claim about withdrawal deadlines or conditions under the Widerrufsbelehrung/AGB. It has not been re-checked against the current legal text — treat any legal claim beyond "contact support with your order number" as unverified.