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Troubleshooting Single Sign On Logins

Use SSO to log in with Microsoft 365 credentials. If you need admin approval, contact your IT manager.

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Written by Femke Hummert
Updated over 8 months ago

What is Single Sign On (SSO)?

SSO is an authentication method that enables users to securely authenticate with multiple applications and websites by using just one set of credentials.

How do I know if I can sign via SSO?

In Microsoft Office 365

To check if SSO is enabled for Microsoft 365, you can go to Identity > Overview > Entra Connect. Under "User sign-on", you should see "Seamless single sign-on" listed as Enabled.

How do I sign in via SSO?

You are able to sign in via Single Sign On by selecting the "Continue with Microsoft 365" button on the login screen and agree to KEY ESG's terms of service.

What if I need admin approval to login via SSO?

You may see an image that looks like this. This means that you will need to contact your IT manager or Administrator to provide KEY ESG with access to your credentials. After your admin has provded this approval, you will be able to login via SSO.

Still need help?

Reach out to the KEY ESG team via in the-platform chat function, or by emailing support@keyesg.com if you experience any issues logging in.

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