Are you seeing the following screen after clicking "Download"? It means that your resume includes one or more of our premium customization options. You'll either have to remove these or upgrade your plan to one of our premium subscriptions.
​

Please note that if you choose "Create Free Copy", your resume won't disappear. Kickresume will simply create a copy of your current resume that doesn't use any paid customization options. If you ever change your mind about upgrading to Premium, you can go back to your original resume and download it.