Introduction: When using Zoom, several potential errors can prevent successful recording. To troubleshoot these issues, refer to the list below:
1. Host Using the Web Client
Issue: Zoom web client doesn't support prompting for local recording permission.
Solution: Use Zoom Desktop app or Zoom OAuth integration.
2. Host Not Present
Issue: Bot can't record if the host isn't present to grant permissions.
Solution: Ensure the host is present or use Zoom OAuth integration for automated permissions.
3. Host's Local Recording Setting Disabled
Issue: Bot fails to record if global local recording is disabled.
Solution: Enable global local recording setting in Zoom user settings.
4. Host Disabled Participant Recording Permission
Issue: Bot can't record if host doesn't permit participants to record locally.
Solution: Host should enable the setting to allow participants to record locally.
5. Host Disabled Recording Permission Requests Within Call
Issue: Bot can't record if host disables recording requests within the call.
Solution: Host should enable the setting to allow recording requests during the call.
6. Zoom Internal Error
Issue: Bot fails due to internal Zoom errors.
Solution: Report recurring issues to support for escalation to Zoom.
7. Host Never Received Recording Consent Popup
Issue: No recording consent popup; bot can't record.
Solution: Ensure hosts join meetings with the same Zoom account used to create them or set alternative hosts.