How do I add a new member profile to my account?
To add a new member to your account, call your health plan with the name or Member ID of the person you want to invite, along with the email address linked to your account.
Once someone in your household is invited to join your account, you'll see a card in the app letting you know an invitation is pending. Tap the card, enter their Member ID and date of birth, then confirm their name and plan details. Their profile is added to your account and appears in your profile switcher.
How do I switch between profiles?
If your account has more than one profile, you'll land on a profile selection screen right after logging in. Each profile shows a name and a label — “Self” for your own profile, “Dependent” for a household member you manage, or “Care Recipient” for someone you provide care for. You can also open the profile switcher anytime from Settings.
Will notifications tell me which profile they're for?
Yes. Push notifications include the member's first name (for example, “Jill, your ride is 5 min away”). Tapping one takes you to the profile switcher so you can select the right profile before viewing trip details.
What happens if I log in on a new device?
Your account can only be logged into one device at a time, so logging in somewhere new automatically ends your session on the old device.