What is Kody Virtual Terminal?
Kody Virtual Terminal enables you to securely charge customers via a web browser - perfect for phone orders, remote billing, or other “card not present” situations.
What do I need to get started?
A KodyUniverse account with access to our Virtual Terminal dashboard.
A modern, supported browser (e.g., Chrome, Safari, Firefox, Edge).
How do I process a payment using Virtual Terminal?
Head to the Payments tab to access the Virtual Terminal. Enter the amount and a note for reference, select Manual Card Payment, and add the card details. Hit Take Payment to finish.
Note: Only card number and expiry date are required fields, as sometimes you may not know the customer name, cvv and card holder address. It is still recommended to include all of this information if you have it, and only leave it out if you do not. Missing data can lead to failed transactions and higher fees.
What payment methods can I use for Virtual Terminal?
Virtual Terminal is made for taking payments when your customer is not right there in front of you. You can take payments on Virtual Terminal from any of the card types that your account is configured to process.
Can I set up recurring payments?
Not yet - but that’s something we’d like to add next!
Can I process £0 transactions ?
No, the minimum amount for Kody Virtual Terminal is £0.01
How do refunds or transaction reviews work?
You can review completed Virtual Terminal transactions in your KodyUniverse Sales Tab, and initiate partial or full refunds as needed—subject to your account’s refund policies.
Is remote payment processing secure?
Yes - data is handled securely, and the system maintains PCI compliance using encryption measures to protect cardholder information.