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How do I switch profiles before making a call?

A
Written by Aino Hjerp
Updated over a month ago

Calling with different profiles

In the Koll app, you can make calls using different roles, either as a private person or as a company representative.

🟣 Profile types:

Private profile

You call under your own name, without company details.

This is ideal for personal use, volunteering, or calling acquaintances.

Business profile

You call as a representative of a company.

The call receiver will see:

  • Your name and job title

  • Your company name

  • The purpose of the call

🟣 Choosing a profile before calling

You can choose which profile to use before starting a call:

  1. Open the Koll app

  2. Select the person or contact you want to call

  3. Choose your profile (private / business)

  4. Write the purpose of the call and start calling

→ The receiver will see the information linked to your selected profile in the message or on their screen, depending on whether they also use Koll.

Can I have more than one business profile?

Yes, you can!

If you work for more than one company, you can have multiple business profiles in the app:

  • Switching between profiles is easy, just select the one you want before calling

  • Each profile includes its own name, title, and company details

  • The company’s main administrator approves your access to their organization

🟣 Managing profiles

You can manage your profiles in the “Profiles” section of the Koll app. From there, you can:

  • Edit your personal information

  • Change your default profile

  • Deactivate a profile if your work role changes

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