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How does the verification process work?

verification – IDnow – account opening

Updated over 2 weeks ago

How verification works at Kontist

To open an account with Kontist, an identity verification is legally required.
This is done via VideoIdent through IDnow, a service provider of Solaris SE, our partner bank. During the verification, you'll be asked to present a valid ID document (passport or national ID card) via camera.

Verification is available daily, Monday to Sunday, from 8:00 AM to 12:00 AM (midnight).

When does the identity verification start?

As soon as you've entered your data and started the account opening process, you'll be automatically redirected to the identity verification.

No installation required – the verification works directly in your browser or the Kontist app.

How does the identification work?

The identity check uses the VideoIdent process. You’ll be connected via video with an IDnow agent, who compares your details with your ID document.

The process is:

  • secure and legally recognized

  • completely digital

  • completed in just a few minutes

What you need for verification:

Step-by-step – here’s how it works:

  1. You’ll be automatically redirected to IDnow – either in the app or in your browser

  2. An IDnow agent greets you via video and explains the process

  3. You’ll be asked to hold your ID up to the camera (front and back)

  4. Your ID will be checked and you’ll answer a few confirmation questions

  5. After successful verification, you’ll be redirected back to Kontist

Duration: Usually completed within 3–5 minutes

Available languages for verification:

  • German

  • English

  • Italian

  • Spanish

  • French

Good to know:

Short waiting times are typically on weekdays between 8:00 – 10:00 AM and 10:00 – 11:30 PM.

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