We ask that families offer their nanny at least 9 hours of work per week during term time. Full details about how this works can be found here.

Sometimes nannies are sick or on holiday and cannot work the minimum hours in a month. In these cases, they'll be able to report any time they've had off on their timesheet and we'll adjust your invoice to reflect this. You'll also be able to check this before your final invoice is issued.

If it is a consistent change, such as a university timetable change, which means your nanny is unavailable to work 9 hours a week regularly, let us know. We can then adjust the monthly minimum for every month going forwards.