Here are the main reasons why your Kotcha workouts will fail to export to Garmin Connect:
Your Garmin Watch is not compatible with structured workouts.
Kotcha is disconnected from Garmin Connect.
Garmin Connect is disconnected from Kotcha.
Your workouts needs to be re-exported.
You have connected the wrong account to Kotcha.
1️⃣ Check your Garmin Watch is compatible with structured workouts.
Garmin maintains the list of compatible device here.
Please check that your device is listed.
2️⃣ Check Kotcha is connected to Garmin Connect
Follow those steps to check and restore your pairing with Garmin:
Open the Kotcha app, and go to the Me tab.
Go to the Connected Apps & Devices section.
Check if Sync with Garmin Connect has a green checkmark.
If it shows a green checkmark (like screen #6 below), it means that pairing is valid.
If it doesn't show anything, or it shows a red cross mark, continue to step 4.
Click on Sync with Garmin Connect, it will start the authentication and pairing flow from Garmin Connect. Make sure to grant both the Activities and Training permissions. They are required to export workouts to your watch, and import your runs to Kotcha.
If pairing is successful, you should see the Success Screen (#5 below).
And you should now see the green checkmark (#6 below).
Good❓ Continue to step 2️⃣.
3️⃣ Check if Garmin Connect is connected to Kotcha
To check if Garmin Connect is properly connected to Kotcha, do the following:
Go to your Garmin Connect app. And go to the "..." More tab.
Go to Settings.
Go to Connected Apps.
Check that Kotcha is listed. If so, go to Kotcha.
Check that all permissions are turned on.
Double Check that the Courses and Training permissions are listed and enabled.
4️⃣ How to force export your workouts to your Garmin watch?
When Kotcha is successfully paired with Garmin Connect, you can force the export of your training calendar as follow:
Open the Kotcha app, go to the Home view, and tap on the calendar icon of your current week of training.
Save the schedule of your current week of training. This will automatically export or update your workouts to Garmin Connect.
Open your Garmin Connect mobile app, and go to the Calendar tab.
Planned workouts appear in orange. Select a day with an orange bar.
Check that your Kotcha workout is successfully exported.
5️⃣ You have paired the wrong Garmin Connect account
Sorry to assume this 😅, but we've seen it happen to a few runners, and we all get lost with too many accounts and passwords 😉.
It sometimes happen that you have synced Kotcha with another Garmin Connect account than the one your are using in the Garmin Connect mobile app.
Simple test to double check is to logout of your Garmin Connect app, and login again with the same credentials you have used to authenticate with Garmin Connect from the Kotcha app.
If none of this worked, it's probably on us. Please reach out to customer support for further assistance.