Here are the main reasons why your Garmin runs will fail to sync to the Kotcha app:
Kotcha is disconnected from Garmin Connect.
Garmin Connect is disconnected from Kotcha.
Your Garmin runs are imported, but not linked to your planned workouts.
You have connected the wrong account to Kotcha.
1️⃣ Check Kotcha is connected to Garmin Connect
Follow those steps to check and restore your pairing with Garmin:
Open the Kotcha app, and go to the Me tab.
Go to the Connected Apps & Devices section.
Check if Sync with Garmin Connect has a green checkmark.
If it shows a green checkmark (like screen #6 below), it means that pairing is valid.
If it doesn't show anything, or it shows a red cross mark, continue to step 4.
Click on Sync with Garmin Connect, it will start the authentication and pairing flow from Garmin Connect. Make sure to grant both the Activities and Training permissions. They are required to export workouts to your watch, and import your runs to Kotcha.
If pairing is successful, you should see the Success Screen (#5 below).
And you should now see the green checkmark (#6 below).
Good❓ Continue to step 2️⃣.
2️⃣ Check if Garmin Connect is connected to Kotcha
To check if Garmin Connect is properly connected to Kotcha, do the following:
Go to your Garmin Connect app. And go to the "..." More tab.
Go to Settings.
Go to Connected Apps.
Check that Kotcha is listed. If so, go to Kotcha.
Check that all permissions are turned on.
Double Check that the Activities permission is listed and enabled.
3️⃣ Check if you can manually link your run
When you have a Kotcha workout planned (eg, a 3x5' Tempo Run), you should be able to find this workout directly in the training calendar of your Garmin device.
Ideally, you should always launch the planned workout from your Garmin device, it allows you to:
Get guided instructions during your run. Especially useful for structured workouts.
Have your run automatically linked to the right workout in the Kotcha app. Which unlocks a personalized debrief from Coach K.
No worries at all if you forgot to launch the workout from your watch. You can still manually link it in the Kotcha app.
Select the workout for which you want to link an activity.
Tap on the "..." action menu in the top right corner.
Tap on "Link an activity"
Select the activity you want to link.
4️⃣ You have paired the wrong Garmin Connect account
Sorry to assume this 😅, but we've seen it happen to a few runners, and we all get lost with too many accounts and passwords 😉.
It sometimes happen that you have synced Kotcha with another Garmin Connect account than the one your are using in the Garmin Connect mobile app.
Simple test to double check is to logout of your Garmin Connect app, and login again with the same credentials you have used to authenticate with Garmin Connect from the Kotcha app.
If none of this worked, it's probably on us. Please reach out to customer support for further assistance.