💡Your policy document shows the base price of your insurance. It does not include discounts or prorated amounts. For this reason, the amount on your invoice may differ from what is shown on your policy.
Proration of Payments
If your insurance starts in the middle of a month, your first and last invoices are prorated. This means you only pay for the exact number of days your insurance is active during that month.
If you purchase insurance before the 25th of the month
You will be billed only for the remaining days of that month.
Example:
Policy start date: June 12
First invoice covers: June 12–30
If you purchase insurance on or after the 25th of the month
The remaining days of the month are added to the next month’s invoice, meaning you receive one combined invoice.
Example:
Policy start date: November 27
First invoice covers: November 27–December 31
Discounts
Discounts are not shown on your policy document. They are applied directly to your invoices.
You may receive discounts through:
Discount codes applied during purchase
Multi-pet discounts (e.g., 10% for insuring multiple pets)
Mid-term discounts earned by:
Referring new customers
Completing challenges and courses in the Lassie app
Because these discounts can be applied at any time, your monthly payment amount may vary.
Renewal
When your insurance policy renews, the price may change. You will always receive an email 45 days before renewal explaining any policy updates, including price adjustments.
If your renewal date falls mid-month, prorated days from the old and new policy years are combined into one invoice to ensure smooth billing.
Example of a mid-month renewal
Payment day: 1st of each month
Renewal date: July 14
On July 1, you will be charged a single invoice covering:
July 1–13 (last 13 days of the current insurance year)
July 14–31 (first 18 days of the new insurance year)
Each portion is charged at the respective year’s price. If there is no price increase in the next insurance, the total amount will remain unchanged.