💡 Lassie only accepts SEPA direct debit, PayPal, and credit card, and resolving payment issues quickly helps ensure your insurance remains active.
Below, you’ll find clear guidance on what to do when a payment is declined and how to update your payment method.
Why was my payment declined?
A payment may be declined for several reasons, including:
Insufficient funds in your bank account or on your credit card
Bank, PayPal, or card provider blocks, such as:
Suspicious activity filters
Missing authorisations
Limits on online payments or international transactions
My payment failed. What should I do now?
We will notify you of a failed payment via email, the Lassie app, or even via push notifications or text. If your payment failed, please follow these steps:
Check your bank balance or credit card limit.
Ensure your card is enabled for online payments.
Open the failed invoice in the payment portal and tap "Pay" to retry.
If the payment still fails, contact your bank or PayPal to identify and fix any blocks.
You can also update your payment method at any time by adding:
A new credit card
A SEPA direct debit (IBAN)
PayPal
Learn more about updating your payment method here.
Will Lassie try to charge me again automatically?
Yes. Depending on your selected payment method, Lassie will automatically retry the payment up to two times.
What happens if my payment keeps failing?
If repeated attempts continue to fail, the issue is likely caused by:
A bank block
A PayPal restriction
A credit card provider block
Please contact your payment provider to remove the block.
Alternatively, a quick solution is to enter a different payment method in the payment portal.
What happens if I do not pay the invoice?
Paying your insurance contribution in full and on time is a contractual requirement. If your invoices remain unpaid, Lassie may:
Pause your insurance coverage, or
Cancel your insurance contract
You can learn more about the contractural obligations in our insurance terms, and more about our dunning process here.