Yes, you can switch between monthly (direct debit) and annual payments, paid by debit or credit card. Just contact us and we’ll help you make the change or give it a go yourself in your Lassie App.
We currently offer the following direct debit payment dates:
1st of the month
15th of the month
28th of the month
Change payment method:
Here's how to update your payment method in the portal:
Click on "Add a payment method".
Choose your preferred method:
Debit card monthly/yearly
Direct Debit
Credit card
Click on "Confirm".
Additional information:
You can add multiple payment methods.
The method activated in the portal will be used for future premium payments.
Make sure that there is sufficient credit in the chosen payment account to avoid incorrect transactions.
Change payout method:
Here's how to change the account to which refunds are sent:
Option 1: Select the box to use the same payment details for withdrawals as well – “Use the selected payment method”.
Option 2: Click “Add to a withdrawal method” to add a separate withdrawal account.
Available payout methods:
Debit Card
(Note: Refunds cannot be issued to a credit card.)
View past and upcoming payments
On the homepage of the payment portal, you will find an overview of your entire payment history and all future invoices, including:
Completed payments
Payments in processing
Planned future invoices
View annual price and discounts
At the top of the page you can see:
The total annual price of your insurance
All applied discounts
If you have multiple insurance policies:
All payments for all insurance policies are displayed in a list.
Click on a policy number to view only the payments for that policy.
View details for a specific payment:
To see more information about a payment – such as the billing period, applied discounts, or the payment date – simply tap the relevant entry to expand it.
Help with payment management
If you need help accessing the portal, updating your payment methods, or understanding a charge, please contact us:
Chat support (recommended): Available in the Lassie app and on our website
Email: hello@lassie.co.uk