To keep your pet continuously covered under your Lassie policy, your premium needs to be paid on time. Here's what happens if a payment is missed, and what you can do about it.
If we're unable to collect a payment, we'll send you reminders by email, via the Lassie app, or by SMS, letting you know a payment is due.
What if I don't make the payment after being reminded?
If the missed payment isn't made within the timeframe given in those reminders, we reserve the right to cancel your policy. In this case, your policy would be backdated to the last date you paid for cover — meaning your cover would end from that date, rather than from when the policy is actually cancelled.
How can I avoid this?
Make sure your payment details are up to date in the Lassie app or on our website
Keep an eye on reminders sent to you by email, app notification or SMS
If you're having trouble making a payment, get in touch with us as soon as possible — we're here to help
What should I do if I've missed a payment?
Please check your Lassie app account first — you can make up any missed payments or update your payment method directly there. If you're still having trouble after doing this, please contact our Customer Support team.
What if my policy has already been cancelled due to a missed payment?
Please contact our Customer Support team, who'll be able to talk you through your options.