The IPP320 with Moneris as the processor is a previous generation payment processing system used in Canada.
Below is a list of known issues and ways to address them.
For installation instructions, review our Configuring the Verifone P400 & Ingenico IPP320 terminals (Canada) article.
PINpad says Alert irruption !!!
This means the PINpad has detected tamper and locked itself out. You'll need to call Moneris and ask for a replacement.
PINpad cannot be initialized
New or replacement PINpads always run the PINpad initialization transaction. If you get the response code 099, then the initialization succeeded.
Otherwise, it indicates a problem with the account or the PINpad configuration:
Confirm the ECR ID and Merchant ID settings, on the VAC control board, are set correctly according to the VAR sheet from Moneris as these settings MUST match those configured for the merchant account with Moneris.
For more information on configuring the VAC settings to work correctly with this PINpad terminal, review our Configuring the Verifone P400 & Ingenico IPP320 terminals (Canada) article.