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The Card Tracker

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Written by Kurt Bernhard

The Card Tracker is a versatile tool, and likely the tool you will use most often when visiting the LaundroPortal.

It can be used to carryout a variety of tasks, such as tracking the activity of any Laundry Card or mobile App account's; retrieving/updating card/account Registration information; setting up a card/account specific discount; Banning a specific card/mobile App account, as well as a few other uses.

This article discusses all the different functions of the Card Tracker:

Searching For A Card

Clicking on Card Tracker will bring you to the Card Tracker's search page where you'll be able to look for a specific card/mobile App account.

Any Laundry Card (including all system cards, with the exception of Activation Cards), and all Mobile App accounts (both WashLynx and LaundryCat) can be searched for using the Card Tracker.

In order to look up a specific card/account, you need to know one of the following pieces of information associated with the card/account:

  • the Laundry Card number, or mobile App account number (include the "M" when searching for mobile App accounts

  • the registered phone number (IF the card was registered with a phone number)

  • the full registered email address (IF the card was registered with an email address)

It is possible for a customer to register the same registration information to multiple Laundry Cards and App accounts.

If searching for a card/account using an email or phone number, if there are multiple matches for that registration information, the Card Tracker will generate a list of all cards/accounts that have that registration information tied to it:

clicking on a specific card/account will bring you to the Card Tracker page for that specific card/account.

Once the system pulls up an account, you will be brought to the Usage Report tab for that account by default.

Card Tracker Section Tabs

Depending on the type of account you are looking at, a Regular User Account (Laundry Card or LaundryCat App) vs Management Account (Management Card or WashLynx App), there will be different Tabs available on the Card Tracker:

  • For a regular user account (regular Laundry Card or LaundryCat App account), you'll see the following tab options:

  • For a Management account (Management Card, or WashLynx), you'll see the following tab options:


    For WashLynx App accounts specifically, they'll have an additional "WashLynx" tab, which is discussed in detail in our Configuring WashLynx Account Permissions article.

Just above the Card Tracker's Tabs, you will see an account information section that will give you an overview on the card/account being looked at:

The information in this section includes:

  • Last used location: this will display the last location this card was used in. If you only have 1 location, this will never change

  • Location Timezone: the time zone that your store is in

  • Card Number: the card number, or mobile account number for this account

    Note: if the card/account is currently Banned, this will be noted underneath the card number directly:​

    You will also notice that the above screenshot shows the "Management Card" note as well. If a card is a Management card, or you're looking at a WashLynx App account, that will be noted in this area as well.

  • Balance: for LaundryCat App users, this figure is straight forward and simply represents the current balance of the LaundryCat App account.
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    When looking up users who use a LaundryCat App account, the mobile account balances are stored in the cloud, so the balance figures you see here will always show the actual balance for that mobile App account.
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    For Laundry Cards specifically, this figure represents the Last Known Balance of the user's laundry card, which may NOT necessarily be the actual current balance on this card.
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    This is because the actual balances of all Laundry Cards is stored directly on the cards themselves; whereas what's shown in Card Tracker is based on the latest reported records of use by the Laundry Card to the LaundroPortal.
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    If the Card Readers and/or the VAC kiosk in your location is having communication issues, or are operating in an offline mode because of internet related issues; records of use by a Laundry Card will be unreported until the communication/internet issues are resolved.

    Therefore, it's possible that a Laundry Card is being used in the store, but the LaundroPortal has no way of seeing those transaction records.
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    In cases where the LaundroPortal's reported balance differs from the balance shown by equipment when the Laundry Card is placed; the balance being shown by the equipment is the true balance of that card.

    Note: In some cases, where the system deems the last known Balance as being inaccurate, an additional message about "Insufficient Information" will be displayed:


    Common causes for the LaundroPortal to display this message are:
    - All Card Readers not communicating with the VAC01 kiosk at a given location the card may have been used in
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    - All VACs being offline at a given location the card may have been used in
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    - LaundroPortal received transaction records out of order with respect to changes in the card's balance between sequential records
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    - If the Card has not been in use for more than two years, in which case the LaundroPortal has archived those past records and cannot use them to ascertain the cards last known balance.

  • Free Dry Balance: if your store is running a Free Dry Promotion, you will see this field, and a free dry balance figure displayed.

    Just like with the regular Balance figure; for Laundry Card users, this free dry balance is considered to be the last known free dry balance.
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    For mobile account users, this free dry balance figure will always show the actual free dry balance.

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Usage Report Tab

The usage report tab is where you will see all of the tracked activity for any regular user or Management card/account.

This report will aggregate all VAC log and Reader Log records that involve this specific card/account number.

Like most of the LaundroPortal reports, the Usage Report can also be exported as a .CSV file by clicking the blue Export button that appears once a Usage Report has been generated:

Load Value Tab (User Accounts Only)

This tab is where you can go to add value to any regular user's card/mobile account.
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You can also view this tab to see any previous load value requests that were made for this account.

For more details on how to use the Load Value tab, review our Loading funds via the Card Tracker article.

Time Sheets Tab (Management Accounts Only)

This tab is where you can go to view clock-in/clock-out records for a specific Management Card/WashLynx App account:

At this time, this is a view only section, you are not able to manually clock an account in/out from this tab; but you are able to download the generated report, as a .CSV file, by clicking the blue Export button.

Ban Card Tab

This tab is where you can go to ban, or unban a card/account (both Regular user cards/accounts, and Management cards/accounts, can be banned and unbanned from this tab)
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If an account is banned, you will also see a "Banned" note in the account information section just above the Card Tracker tabs:

For more detailed information on using this tab, review our Banned Cards article.

User Info Tab

This tab will show you the information users entered while registering their Laundry Card/LaundryCat App or WashLynx App accounts.

You can edit any of the user's registration information from this tab, as well as register employee information to Management Cards you issue to personelle.
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It is recommend that you enter your employee's information into this section so that if their Management card goes missing, you can easily find the card number by searching the employee's phone number or email address, and then ban that lost Management card.

If you have only registered employee names to their Management Cards, you can use the Card Report in order to locate Management Cards by registered first/last names.

Administrative Info Tab (User Accounts Only):

This tab is used to administer accounts that are to receive a specified discount off the displayed vend price of your machines.

This should not be confused with creating a Management Card, as they are not the same thing.
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Review our Administrated Cards article for more details on using this section.

Administrated Cards are regular user cards that have been given a specified discount; while Management Cards are meant for employees of the location.

Messaging Tab:

This tab is useful for customers who have enabled our extended feature that sends a text message to customers when their wash/dry cycle is finished.
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This section is not used to send promotional messages to customers.
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This section can be used to troubleshoot issues where customers are not receiving a text message when their cycle completes.
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In this tab, there is a "Send Test SMS" button, that can be used as a troubleshooting tool, if a specific customer isn't receiving text messages on their device.
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The "Send VAC Display Message" section is used to leave a specific user a message that will be display once, the next time the specific user uses a VAC with a touch screen.
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This feature can only be used in locations that have a VAC equipped with a touch screen.

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