The VAC Logs and Reader Logs are the raw transaction records for all transactions that occur in the location involving a Laundry Card or Mobile App account (LaundryCat or WashLynx).
This article will discuss the different types of filters you can use when viewing these logs, as well as a glossary of all what all the different Operation types mean, that you will find when viewing the logs:
VAC Log Usage
The VAC Log is where all transaction records, involving your VAC Kiosk(s) will be found (you will also see transaction records related to funding a LaundryCat App accounts via the Apps in-App credit card payments):
When adjusting any of the VAC Log filters, you need to click the green Run Report button to generate a new report using the newly selected filters:
VAC Log Filters
The VAC Log has filters that can be used when attempting to locate specific types of transaction records.
VAC Filter:
If you're looking for a transaction record that was done using a specific VAC, you can select that specific VAC so that only records involving that VAC will be shown.
The "Cloud" option is for transaction records involving in-App credit card purchases made towards funding a LaundryCat App account.
Data Type:
These filters are used filter for transaction records involving specific Operation types.
The Payment processing filters will only show you Payment Processing transaction records (these will be records with a blue background, which show the result of an attempted credit/debit card transaction from the payment processor's side of the transaction).
All Payment processing - will show all payment processing transaction records, regardless of the Result of that transaction.
Approved transactions - will show all payment processing records where the Result column shows "APPROVED".
Declined transactions - will show all payment processing records where the Result column shows anything other than "APPROVED".
The VAC filters will only show you the VAC transaction records (these will be records with a white background).
All VAC - will show all VAC transaction records.
New cards - shows all transactions involving a new laundry card being dispensed by a VAC (note this does NOT included the "Cash Deposit Towards New Card" operation type records).
Cash - shows all transaction records involving cash being taken in by a VAC.
Credit/Debit - show all transaction records involving the VAC adding value from an approve credit/debit card transaction (note this only shows the VAC record, NOT the payment processing record for the same transaction).
Web - shows all transactions records related to in-App credit card purchases done via the LaundryCat App (note this only shows the VAC record, NOT the payment processing record for the same transaction).
Bonuses - shows all transaction records that involved value being added to a Laundry Card/LaundryCat App account related to receiving a reload bonus or promo code redemption.
Transaction Filter
The Users filters will help filter between Laundry Card users or LaundryCat App users (if the LaundryCat App is enabled for the location):
All User Usage - shows all user transaction records.
Mobile Usage - shows only LaundryCat App user related transaction records.
Card Usage - shows only Laundry Card user related transaction records.
The Management filters help filter between Management Card records vs WashLynx App records (if the WashLynx App is enabled for the location):
All Management Usage - shows all records involving a Management Card, Collection Card, or WashLynx App account.
Mobile Management Usage - shows only WashLynx App account related transaction records.
Card Management Usage - shows only Management Card and Collection Card transaction records.
The Errors filter will show all transaction records that resulted in some sort of error message in the Result column of the transaction record.
Additional Details and Content Filters
These 2 filters are OFF by default, but can be enabled to get additional information related to Credit/Debit transaction records.
Show Detailed Payment Processing Result
This option shows the full response the Laundroworks system is getting back from the Payment Processor when attempting to process a credit/debit card transaction. In general, these detailed responses are only useful when requested by your payment processor when troubleshooting a payment processing issue
Show Payment Processing Receipt Content
This option adds a visual representation of the credit/debit card receipt that was generated during the credit/debit card transaction that was attempted. By default, you can always see the generated receipt by clicking the blue Tran ID number in the payment processing record of the transaction; but enabling this option will display the receipt in the Tran ID column of the report directly.
Start Date and End Date
These options are used to select the date range for the VAC log report you're generating.
While it's possible to pick as large a date range as you want, it is important to keep in mind that the report will only generate a maximum of 10,000 transaction records.
Depending on the filters you're using, and the date range you've selected, you may be attempting to generating more than 10,000 transaction records within a single report. The report will load up to 10,000 records, but you will NOT be seeing all of the available transaction records for the selected reporting range.
If this is the case, you will see a warning message after the summary section of the report to indicate this is happening:
VAC Log Operation Type Glossary
VAC Log Operation Type | Description of Operation |
Cash - New Card Credit - New Card | These transaction records show a new laundry card that was purchased from a VAC via either a Cash transaction, or a Credit/Debit card transaction |
Sale Credit Sale Credit-XX#### Sale Credit (Credit Card Provider)-XX#### Sale EBT EBT-XX#### Sale ApplePay MasterCard-XX#### the Credit Card Provider will say either Visa, M/C, AMEX, Discover, etc. if ApplePay was used, you will see "ApplePay" instead of "Credit" if an EBT payment card was used, you will see "EBT" instead of "Credit" | These are the operations you will see when a Credit Card is used to make a purchase. These types of records show up on payment processing records specifically. All transaction records that have a blue background indicate those records are the payment processors side of the transaction. If the credit/debit card transaction does not go through, you will only see "Sales Credit", or Sales Credit-XX#### (Where the 4 #'s are the last 4 digits of the card that was used during the purchase attempt. If the transaction is approved successfully, you will also see the type of credit card that was used (Visa, M/C, etc.).
When a credit/debit card transaction is approved, you will see 2 records for the same transactions; a blue background transaction record showing the payment processors side of the transaction, and then a corresponding white background transaction record showing the VAC adding that value onto the customer's laundry card:  |
Bonus | These operations will show how much bonus value a customer was given as a reload bonus. You will normally see this transaction records if a customer received a reload bonus while loading value onto an existing laundry card. |
Cash With Bonus - New Card
Credit With Bonus - New Card | These operations are a combination of a Cash - New Card operation and a Bonus operation, where both the New Card and Bonus operations are shown on a single transaction record. For example: 
The above customer used a Credit card to purchase a new card. They spent $20 during this credit card purchase, the cost of the new card purchase is $0, but this customer also received a Bonus that awards $1 for each $20 loaded, so after this customer spent $20, they received a laundry card with $21 value loaded onto it. |
Cash - Reload
Credit Card - Reload | These operations correspond to any purchase that was used to reload value onto an existing laundry card |
Mobile - Value from Online Purchase | This is what you will see whenever a customer loads value onto their LaundryCat Mobile payment App using the online payments available through the App |
Mobile - Bonus | These operations will show how much bonus value a customer was given as the result of a reload bonus for LaundryCat App purchases. You will see these transaction records if a customer received a reload bonus while loading value onto an existing mobile App account. |
Mobile - Value from Portal | These operations show value that was loaded onto a mobile app account using a load value operation via the Laundro Portal. |
Mobile - Refund | This transaction record shows an automatic refund that was issued back to a LaundryCat user's account because of a failed machine start. If a machine fails to start and the reader detects that the machine didn't start, the system will automatically refund that value back to the customers mobile account: 
In these instances, the system deducted that value from the mobile account once they tapped their phone to the reader, so when the system detected the machine did not start, it automatically refunds that value back to the user's mobile account. |
Value Added Value from Portal | This transaction record is what you will see if you've made a Load Value request via the Laundro Portal, and the customer has picked up the value at one of the kiosks. |
Management-NewCardManagement:########## the numbers are for the specific management card # that was used during this transaction | This is what you will see when someone uses a Management card at the VAC and dispenses a card from the VAC using the full access PIN of that management card. The Management card number that is listed under the operations tab is the management card number that was used to dispense that user card from the VAC. |
Replacement for lost card | This transaction record is the result of a customer using the Replace Card button on the VAC home screen to have a new laundry card issued to them with the balance of their old, lost laundry card, transferred onto a new laundry card (minus any card replacement fee) |
Collection | You will see this transaction record whenever a Collection Card is used at a VAC to register a collection |
Free Balance Reset | This transaction record is the result of an active Free Dry Promotion where Free Dry Balance Expiry hours is enabled. |
Reader Log Usage
The Reader Log is where all transaction records, involving any of the Card Readers installed on machines will be found:
When adjusting any of the Reader Log filters, you need to click the green Run Report button to generate a new report using the newly selected filters:
Reader Log Filters
The Reader Log has filters that can be used when attempting to locate specific types of transaction records.
Machine Filter:
The Machine filter can be used to locate transaction records involving a specific machine, or involving a group of similar machines.
By default, the groups you will see will be based on the software the card readers are using; however if you've created custom machine groups, you will be able to select from the custom machine groups instead of the default reader machine groups.
Transaction Filter:
The Users filters will help filter between Laundry Card users or LaundryCat App users (if the LaundryCat App is enabled for the location):
All User Usage - shows all user transaction records.
Mobile Usage - shows only LaundryCat App user related transaction records.
Card Usage - shows only Laundry Card user related transaction records.
Coin Usage - shows only starts triggered by coin payments for hybrid Coin+Card setups (only specific machines/reader combinations have the ability to report coin starts - most machine/reader combinations do not have this ability)
The Management filters help filter between Management Card records vs WashLynx App records (if the WashLynx App is enabled for the location):
All Management Usage - shows all records involving a Management Card, Collection Card, or WashLynx App account.
Mobile Management Usage - shows only WashLynx App account related transaction records.
Card Management Usage - shows only Management Card and Collection Card transaction records.
The Errors filter will show all transaction records that resulted in some sort of error message in the Result column of the transaction record.
Start Date and End Date
These options are used to select the date range for the Reader log report you're generating.
While it's possible to pick as large a date range as you want, it is important to keep in mind that the report will only generate a maximum of 10,000 transaction records.
Depending on the filters you're using, and the date range you've selected, you may be attempting to generating more than 10,000 transaction records within a single report. The report will load up to 10,000 records, but you will NOT be seeing all of the available transaction records for the selected reporting range.
If this is the case, you will see a warning message after the summary section of the report to indicate this is happening:
Reader Log Operation Type Glossary
Reader Log Operation Type | Description of Operation |
Full Cycle Full Cycle LaundryCat (iOS) Full Cycle LaundryCat (Android) Full Cycle PMC Card | These transaction records indicate that a user Laundry Card, or user LaundryCat App account was used to start a full cycle on this machine. If a Property Management Card is used to start a full cycle, you will see "PMC Card" noted |
Top Off Top Off LaundryCat (iOS) Top Off LaundryCat (Android) Top Off PMC Card Top Off WashLynx (iOS) | These transaction records indicate that a user Laundry Card, or user LaundryCat App account was used to add top off time to this machine's cycle - this is usually seen on Dryer reader records. If a Property Management Card, or WashLynx App Account is used to add top off time to a machine, you will either see "PMC Card", or "WashLynx" noted |
Sale LaundryCat (iOS) - Sale LaundryCat (Android) - Sale | These records indicates that a user Laundry Card, or user LaundryCat App account, was used to pay for a sales purchase - this is usually seen on POS reader records |
UnlockLaundryCat (iOS) - UnlockLaundryCat (Android) - UnlockPMC Card - Unlock | If a user Laundry Card, or user LaundryCat App Account is used to interact with a Door Access reader, you will see an unlock transaction record showing when this occurred. If a Property Management Card was used to interact with a Door Access reader, then you will see "PMC Card" |
Free Balance Reset | This transaction record is the result of an active Free Dry Promotion where Free Dry Balance Expiry hours is enabled. |