This is a legacy article that contains instructions for replacing the internal USB cable on older verion of the VAC touch screen monitors (pre-2023 installs).
This replacement part is no longer available (as of 2023)
The article contains instructions for replacing the internal USB cable inside the Touch Monitor.
Installation Steps
1. Power down the Value Add Center kiosk
2. Disconnect cables from the back of the Touch Monitor (Power jack, HDMI, and USB)
3. Remove monitor from the VAC (you will want to have someone assist at the front of the VAC so that the monitor doesn't fall out)
Two of the screws holding the monitor are behind the VAC control board. So you will need to unscrew the VAC control board first. However note that you do NOT need to disconnect all the wiring connections to the VAC board:
4. Open the Monitor's back cover by removing the screws circled in red:
You may find it easier to completely separate the back cover by unplugging this white cable harness from the board once you can see the inside of the monitor:
When re-installing this cable, pay attention to the location of the Open PIN, as the cable can be installed incorrectly if not plugged into the correct PINs
5. Unscrew the panel-mounted USB plug on the Monitor's outside cover plate:
6. Disconnect the other side of the USB cable from the small board accessible through a cut-out.
It will help to use a small flat-head screw driver or small pliers (there might be black tape cover this connection, so just peel it back). Then remove cable entirely:
7. Install new cable by feeding it through the cut-outs so it's in the same position as the original cable.
Then work backwards to put the monitor back together and reinstall it on the VAC kiosk.