Warranty, insurance & device protection
What’s covered and how to make a claim.
Warranty
What’s included with your Raylo warranty – and how it works.
Raylo’s Lifetime WarrantyIf something goes wrong with your device, we’ve got your back. Here’s what’s covered, how it works, and what happens next
How to return your device under warrantyHaving tech trouble? If your device has a fault that’s covered by Raylo’s Lifetime Warranty, here’s how to send it back and what to expect
Insurance
Optional cover for accidents, loss or theft – and how to make a claim.
Raylo insuranceAdded insurance to your lease? Here’s what it covers and how it helps if something goes wrong
How to submit an insurance claimSomething happened to your device? Here’s how to make a claim on Raylo’s insurance policy
Raylo insuranceProtection for life’s mishaps
Other
Don’t panic. Here’s what to do if something goes wrong and you’re not insured.
Lost or stolen device and no insurance?Here’s what to do if your device goes missing and you’re not covered by Raylo insurance or another policy.
What counts as fair wear and tear when returning?Return your tech with confidence - here’s what’s fine and what’s not