📌 Note: In the current release of Case Manager, you cannot create a new case directly in the product. New cases must be created in Proclaim.
Understand How to Create a New Case
If you need to create a new case, create it in Proclaim. Creating a new case directly in Case Manager is not available in the current release.
View Upcoming Launch Features
If you want to see information about upcoming functionality, including future case creation capability, open the launch features guide.