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Cancel an order
Cancel an order
Équipe Team Le Galeriste avatar
Written by Équipe Team Le Galeriste
Updated over a week ago

You have up to 1 hour to cancel your order upon placing it

Steps

  • Click on your order number in the "My Orders" section

  • Click on "Cancel order" at the top right corner:

OR

  • Go to your order email confirmation

  • Click on "You can track its preparation by clicking here." which will bring you to the Order View Platform

  • Click on the "Cancel Order" button

Thanks to this feature, you don't need to write to our Customer Care team and wait for their reply if you realize something was missing or if you made a mistake placing your order.

Note that this is the only way to cancel an order.

This will greatly help us to honor and optimize our cherished production team’s time and resources, all the while allowing you (and your customer) an efficient solution in one easy click.

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