Our new Communication Hub centralizes all tenant interactions into a single, timestamped audit trail, ensuring your property management remains professional and transparent. This system is essential for staying compliant with the 2026 Renters' Rights Act, providing the documented evidence now required to meet new maintenance and legal standards. It’s a vital tool for protecting your business while delivering the high-quality service today’s regulations demand.
1. How to Access Communications
To navigate to the messaging system:
Open the Manage sidebar menu.
Locate the Tenants category.
Click on Communications.
2. Managing Maintenance Reports
This tab tracks all property issues.
Note: Reports can be created manually by you or submitted directly by tenants via their app.
Viewing & Filtering: See all active issues with details on property, tenant, and status. Use the dropdowns to filter by Property, Tenant, Issue Type, or Status.
Adding a New Report: Click + Add Report, select the property/tenant, and enter the issue type and summary (e.g., "Leaking hose").
Timestamps: Each report tracks Created On and Updated On dates to ensure you meet legal repair deadlines.
3. Managing Conversations
Use this tab for non-maintenance dialogue, such as scheduling inspections and more.
Note: Tenants can also initiate new message threads from their app.
Starting a Conversation: Click + New Conversation to send a message to a tenant.
Tracking Threads: Conversations are organized by "Summary Issue" so you can quickly see the topic and status of the dialogue.
Quick Filters: Find specific threads using the Properties, Tenants, and Statuses filters.
4. Statuses and Notifications
Manual Control: You can update any status to In Progress or Closed via the three-dot menu (⋮) on the right.
Automated Alerts: Landlords and tenants receive an email notification whenever a new maintenance report or message is created, which tenants can then view in their Tenants App and landlords in their tenants communication page.