If your payment is taking a little longer than usual, don't worry 🤗! Sometimes we have a high volume of requests, and your payment may end up in a queue.
What should I do next?
Don't worry: your request will definitely be processed. For almost 15 years of work, we have never lost a single payment! And as soon as it happens, you will receive an e-mail to your e-mail address with confirmation.
Can I cancel my payment?
You can always cancel your withdrawal and use the funds to continue playing only in Pending status. But you should not cancel the withdrawal for a second request, it will only increase the processing time.
Should I write to the chat to check the withdrawal's status?
Our customer service team works for you 24/7 and will be happy to answer questions 🤗. It is important to remember that customer service specialists cannot affect the processing speed of your withdrawal and can only help you to check the details of the requested payment.
Other reasons for the delay?
While the queue is one reason, there are other things that can affect the speed of your withdrawal. Read on to stay informed 🙏.
An error when processing the withdrawal (the recipient's wallet number is incorrect, the data of the owner's game account and wallet do not match). In this case, an informational letter will be sent to the e-mail specified at registration, indicating the reason for canceling the payment ✉️;
Technical problems on the side of the used payment system. Funds are paid out as the problems are eliminated ✔️;
Additional manual verification of the game account and user activity 📌;
Necessity of verification of the game account. In this case, a letter with additional information will be sent to the e-mail specified during registration 📥.
In any case you can write our customer support and we will help you in the best possible way 🤩.
Thank you for your patience and understanding!