How can you fill up the ticket if your deposit is lost

Rarely the deposit is not credited after some time after you have made the payment to your game account. In this case you should not worry, as there was simply a small error in the payment system at the time you made the transfer. 🙏

In this article we will show you how you can file a new case on your uncredited deposit on your own in order to speed up the search process.

Please indicate the same email address you have linked to your game account to prevent possible misunderstandings in the future 😉.

In this field you have to specify your account number.

This information is specified in your profile and here are the steps to follow to find this number. 👇

1. Open your game account

2. At the top you will see your account number. Click on this number to copy it

As soon as you copy it, paste it into the "Account number" case slot 😉.

In this case it would be very simple. You only need to indicate the total amount of the deposit that was not credited and the currency in which you deposited. That's all there is to it at this point! 🤩

We are more than sure that you remember when you made the transfer and if you don't, check your bank account, no doubt that you can find this information there 😉.

Next, fill in the gap. 🙏

Finally you must upload the receipt of the payment you made so that our specialists can review your deposit. 🙏

Once you have filled in all the necessary information do not forget to confirm the creation of your ticket by hitting the green "Create Ticket" button. 👇