If something is displaying wrong, like your name, logo, phone number, or a branding glitch, run through these four steps.
Click through the walkthrough above to check your branding configuration against how it is meant to look, then follow the steps below.
Check Branding. It lives in Settings under the Branding tab.
Check your profile. Contact details like your phone number come from there, not from Branding.
Save and reload the screen where you saw the problem.
If it still looks off, send us a short description and a screenshot. Message us through the chat, or email contact@levr.ai if you are not logged in. We will look at it.
You are messaging the product team directly, so the more specific the screenshot, the faster we can place it.
Related
Brand Setup. How branding is meant to be configured, so you can check yours first.
Why does my dashboard or client-facing portal show my personal name instead of my company name?. The most common display complaint, with a setting you can fix yourself.
My logo looks blurry. What image format and resolution should I use?. Fix a fuzzy logo before reporting it.
Where do I update my profile details like my phone number?. Where the contact details shown to clients come from.
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Email us. contact@levr.ai
Book a time. Grab a slot on Cohen's calendar and we will walk it through with you.