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Why does my client have to continue with Google or enter their name and email?

Why your client is asked to sign in, and what that account gives them.

Written by Kaylan Pepin

Brokers usually ask this because they are worried a login wall costs them a client. Fair concern, so here is what the step is doing.

Click through the walkthrough above to see the screen your client hits and how long it takes them.

The sign-in step, Continue with Google or entering a name and email, creates your client's Client Portal account. That account is what lets them save progress, come back later, upload documents, and work on the application with you.

The email is required so the invitation and portal access are tied to the right person, and so notifications about messages and updates reach them. Continue with Google makes it a couple of clicks for most clients.


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