We know that when you reach out for help or have a question, getting a timely response matters. At Libraro, we aim to reply to all messages and emails as quickly and thoughtfully as possible.
Our Usual Response Time
Most emails and support messages are answered within 1 to 2 working days.
We do our best to reply even sooner whenever possible, especially if the matter is urgent or time sensitive.
What to Expect
Once you contact us at info@libraro.com, you’ll receive a confirmation email letting you know we’ve received your message.
A member of our team will then follow up with a helpful response no bots or automated replies, just real people happy to assist.
When It May Take a Bit Longer
In rare cases, such as weekends, public holidays, or during busy periods, replies may take a little longer but we’ll always do our best to keep delays to a minimum.
Need Help Now?
While you wait, you might find what you’re looking for in our Help Centre, which is full of simple, step by step guides designed to walk you through common questions.