Some problems need quick attention, and we completely understand that. Whether it's a technical glitch or a serious concern, we're here to help and act swiftly when something can't wait.
What Counts as Urgent?
We treat an issue as urgent if it:
Stops you from uploading or accessing your work
Involves inappropriate or harmful content
Poses a risk to your privacy or safety
If you're unsure, it’s always okay to flag it we’ll assess it right away.
How to Reach Us
If you’re experiencing something urgent, please send us a message at support@libraro.com with the subject line "Urgent" so we can spot it quickly.
Include as much detail as you can what’s happening, where on the site it’s happening, and any screenshots if possible.
Our Response Time for Urgent Matters
We aim to respond to urgent reports as soon as possible, often within 2 working days. If it comes in overnight or during weekends, we’ll pick it up as a priority first thing.
What Happens Next
Once we’ve reviewed your message, we’ll either:
Try to guide you through the steps to solve it
Or pass it directly to our technical team if further action is needed
You’ll be kept updated every step of the way.