Our support team is here to make sure your experience on Libraro runs as smoothly as possible. While we’re happy to assist with many types of questions and issues, there are a few things that fall outside of our reach.
Getting Started
We can help you with:
Creating or updating your account
Finding your way around the platform
Clarifying how subscriptions work
Uploading and Managing Your Work
We can help you with:
Uploading your manuscript or sample chapters
Managing your personal details or notification settings
Reporting technical problems or glitches
Engaging with the Community
We can help you with:
Questions about community guidelines or user behaviour
Getting manuscript recommendations and platform tips
We’re always happy to help where we can.
What We Can’t Help With
While we are always happy to help where we can. There are a few things that fall outside of our support scope of what we can assist you with, please find these below:
Creative and Professional Services
We can't help you with:
Editing or rewriting your manuscript
Offering legal or publishing advice
Visibility, Payments, and Disputes
We cant help you with:
Guaranteeing visibility or sales of your manuscript
Handling payments made outside of our official platform
Resolving personal disputes between users (beyond serious or harmful behaviour)
While we can't manage these areas ourselves, we’re happy to point you toward helpful resources when possible.
Not Sure Where Your Question Fits?
That’s perfectly okay. If you're ever unsure, just send us a message at support@libraro.com we’ll either assist you directly or guide you to someone who can.