Our support team is here to make sure your experience on Libraro runs as smoothly as possible. While we’re happy to assist with many types of questions and issues, there are a few things that fall outside of our reach.
What We Can Help With
You can reach out to us for support with things like:
Help creating or updating your account
Uploading your manuscript or sample chapters
Finding your way around the platform
Clarifying how subscriptions work
Reporting technical problems or glitches
Managing your personal details or notification settings
Questions about community guidelines or user behaviour
Getting book recommendations and platform tips
We’re always happy to help where we can.
What We Can’t Help With
There are a few things we’re unable to assist with directly:
Editing or rewriting your manuscript
Offering legal or publishing advice
Guaranteeing visibility or sales of your book
Handling payments made outside of our official platform
Resolving personal disputes between users (beyond serious or harmful behaviour)
While we can't manage these areas ourselves, we’re happy to point you toward helpful resources when possible.
Not Sure Where Your Question Fits?
That’s perfectly okay. If you're ever unsure, just send us a message at support@libraro.com we’ll either assist you directly or guide you to someone who can.