How to Return or Exchange a Product Ordered by Mistake on Lifeway
Mistakes can happen when placing orders, whether it involves selecting the wrong language version, purchasing an ebook instead of a printed book, or choosing an unintended option. This guide outlines the steps you can take to resolve such issues efficiently on Lifeway.
General Return or Exchange Process
1. Returning a Physical Book Ordered by Mistake
If you've ordered a physical book, such as accidentally purchasing the Spanish version instead of the English version:
Refer to the return instructions provided on the bottom left-hand corner of your packing slip.
Follow the return process outlined at the return instructions link found with your order.
Please note, exchanges for correct versions are not processed automatically. You will need to make a new purchase for the correct product version.
2. Addressing Mistaken Digital Download Purchases
If you accidentally purchased the wrong digital download version (e.g., English instead of Spanish):
Verify the intended product version by selecting the correct purchase link for the correct language or type.
Contact Lifeway’s customer service team to review your order. If applicable, a credit may be issued to use toward placing a new order for the correct product.
Tips for Avoiding Mistakes
Double-check Product Details: Ensure you carefully select the language and format before finalizing the purchase.
Review Your Order: Before confirming payment, verify all details in your cart.
Utilize Filters and Search: Use filtering options to narrow down results to the desired language or format.
Need Further Assistance?
For scenarios not addressed above, you can reach out to Lifeway’s customer support. However, self-service options like return instructions and credits typically resolve most issues related to mistaken purchases.