How Can I Access, Download, and Troubleshoot Lifeway Digital Materials?
Lifeway provides a variety of digital materials, including studies, guides, and resources, accessible through their online platform. This article outlines how to access, download, and troubleshoot these materials effectively.
Accessing Digital Downloads
Log in to Your Lifeway Account: Visit my.lifeway.com/digital-media and log in to your account to access your digital library.
Redeem Unique Codes: If you have a unique code, go to the Lifeway code redemption page at lifeway.com/redeem. Enter your code to access your digital materials.
Purchasing Digital Media: To download a digital media set, ensure you have purchased it. After purchase, the materials will be available in your digital library.
Accessing Specific Materials: For materials like the Gospel Project, ensure your church’s account admin has assigned the materials to your profile. Once assigned, log in to your account to download the files.
Troubleshooting Download Issues
Blank Screens or Repeated Prompts: If you encounter a blank screen or are repeatedly prompted to download materials, clear your browser’s cache and cookies. Follow browser-specific instructions to do this.
Incomplete or Corrupt Downloads: Delete any previously downloaded files and try downloading again. If using Safari on a MacBook, switch to a different browser like Google Chrome or Mozilla Firefox.
Browser Compatibility: Lifeway’s website works best with Google Chrome and Mozilla Firefox. Ensure you are using a supported browser for optimal performance.
File Format Issues: If materials are only available in PDF format but you need JPG, use a file converter to convert the files.
Using Unique Codes for Access
Redeeming Codes for Specific Products: Visit the My Lifeway website and follow the instructions to enter your unique code. Once redeemed, the materials will appear in your digital library.
Accessing Digital Materials After Code Redemption: Sign in to your Lifeway account and navigate to the Digital Library section to access your redeemed items.
Browser and Compatibility Recommendations
Use Google Chrome or Mozilla Firefox for the best experience.
Clear your browser’s cache and cookies regularly to avoid access issues.
Product-Specific Instructions
Downloading Studies: Select the "Download" option on a video to save it for offline use. This option is available in the video list for your study.
Accessing eBooks: eBooks are not downloadable. Access them through the Lifeway Reader online or via the Lifeway On Demand app on your phone or tablet.
Contacting Support
If you encounter issues that cannot be resolved using the steps above, contact Lifeway’s customer support for further assistance. They are available to help with more complex problems.
Lifeway.com Digital Support
Monday - Friday
7:30-11:30 am and 12:30-4:30 pm CT
(866) 627-8553
By following these steps, you can effectively access, download, and troubleshoot Lifeway digital materials. Or for additional help, visit my.lifeway.com.