How to Access and Troubleshoot Your Lifeway Digital Library
The Lifeway Digital Library is your central hub for accessing digital content, including video sessions, eBooks, and other redeemed materials. Follow the steps below to access and troubleshoot your Digital Library.
Accessing the Digital Library
Log in to Your Account - Visit my.lifeway.com and sign in with your Lifeway account credentials.
Navigate to the Digital Library - Once signed in, select the "Digital Library" option from the navigation menu. If you are using the Lifeway OnDemand app, your library can be found under "My List" or "Purchases."
Access Your Content - Open the "My Videos" section to view video sessions or other redeemed materials.
Redeeming Codes
If your content is not visible, you may need to redeem a code:
Locate the redemption code provided with your purchase (e.g., at the back of a study book).
Go to my.lifeway.com/redeem and sign in.
Enter the code and click "Redeem." The content will be added to your Digital Library.
Troubleshooting Common Issues
Missing Digital Library Tab: If you cannot find the "Digital Library" tab, try logging out and back in.
Content Not Found: Ensure you are logged into the correct account. Digital items are tied to individual accounts, not organization or business accounts.
Access Issues on Different Devices: The Digital Library is accessible on both computers and mobile devices. Ensure you are signed in and navigate to "My Videos."
Redeemed Content Not Appearing: Verify that the code was redeemed successfully. If issues persist, contact Lifeway support at 1-866-627-8553.
FAQs
Do I need to re-enter my redeem code every time?
No, redeem codes are used only once. After redemption, the content is permanently added to your account. Simply log in to access it.
Can I access my Digital Library on a business account?
No, digital items are only available on personal accounts. Switch to your personal profile to access your library.
Where can I find redeemed Bible study videos?
Redeemed videos are available in your Lifeway OnDemand library. Access them via the app or website after signing in. By following these steps and tips, you can easily access and manage your Lifeway Digital Library. For further assistance, contact Lifeway support.