Confirm the Correct Email: Digital curriculum and media licenses are tied strictly to individual personal accounts, not organization or business accounts. Ensure you are logged in using the exact email address where the invitations or purchase confirmations were sent.

The "Log Out and Back In" Trick: If the Digital Library or Curriculum tab is completely missing from your menu, log out of your profile and sign back in. This forces the system dashboard to refresh your account's active permissions.

The 8-Week / 4-Week Rule: If you are an administrator tracking an active monthly subscription on Ministry Grid, curriculum content operates on a strict timeline. You can access future sessions up to 8 weeks in advance of their suggested date. Past sessions remain visible and accessible on the dashboard for only 4 weeks after their suggested date of use. If you fall outside this window, the content will auto-hide.

Manual Access Codes: If you are trying to view video sessions paired with a physical study book, ensure the code from the back of your book was successfully applied at my.lifeway.com/redeem. Once redeemed, they live under the My Videos section of your Digital Library.

Easy Links & Admin Permissions: If you are a volunteer leader or student and your dashboard is blank, your church administrator might not have assigned you to the correct curriculum group. Ask your admin to send you the designated Easy Link or an email invitation for your specific curriculum Collection to instantly populate your dashboard.

Clear Browser Cache: Old cookie data can trap your dashboard layout in an outdated state. Clear your web browser's history, cache, and cookies "for all time," then reopen the page.

Switch Browsers/Devices: If the dashboard elements fail to render properly, try switching to a different modern browser (like Google Chrome or Safari) or check the dashboard using the mobile Lifeway OnDemand app.

📞 Phone: (866) 627-8553 (Monday–Friday, 7:30–11:30 AM & 12:30–4:30 PM CT)

✉️ Email: customerservice@lifeway.com