💡 Step-by-Step on Fixing Tech Issues
🔧 For Website Issues
Blank screen, slow page, lag, verification emails etc.
Use Google Chrome instead of Safari for better compatibility
Update your device software (in Settings of your device)
Open an incognito/private window in Chrome ➡️ then login from there
Clear your cache and browser data
Ensure you're logged in on only one device or tab at a time
Try switching to a newer device for the best experience
If navigation issues persist, clear your browser cache to refresh outdated data. You can follow these instructions by Google for step-by-step guidance.
👋 For Login or Subscription Access Issues:
Double-check that the email you're using to log in matches your membership email (what email was confirmation sent to, that is your account email).
If clicking Login/Register redirects you to the memberships page, click Login/Register again.
If your account is inactive, select a plan on the memberships page to reactivate access.
Remember: unpaid users must select a membership to access the platform.
💰 If You’ve Paid But Still Can’t Access:
Verify the email address used during payment (check your receipt)
Log out and log back in using that email ⬆️
➡️ Breakdown of Common Causes
You might have used a different email during payment: try your parents email or another email address you have.
Issues with navigating to specific features, such as Poetry Predictions, may occur due to outdated software or browser settings.
💡 Common Questions
✨ I keep getting redirected to the membership page — what now?
Try logging in again using the same button. If still redirected, your account may be inactive. Choose a plan to reactivate!
✨ Can I use Safari or another browser?
We recommend Google Chrome for the best experience! Otherwise, if you want to use Safari, simply make sure you have updated your IOS software:
➡️ under System Settings > Software Update
💡 Top Tip
Keep track of the email you used for signup and payments: this will ensure you have your correct login email!
💡 Important
Unpaid users must select a membership to gain access. Even if you had an account before, a plan must be selected.
💡 Still Need Help?
We’re always here to help! Take a look at related articles
Or hit the orange avatar on the bottom right.
Have the best day ! 😊