Skip to main content

Setting Up Outlook 365 & Gmail Integration

Liscio Support avatar
Written by Liscio Support
Updated today

Connect your Outlook 365 or Gmail account to Liscio to keep all client communication in one place—secure, organized, and visible across your firm.

What Email Integration Does

  • View and respond to client emails directly in Liscio

  • Link emails to Contacts and Accounts (manually or automatically)

  • Respond to regular emails with secure Liscio messages

  • Turn emails into Tasks or internal Notes

  • Keep non-client emails private—only client-related emails are visible to other firm users

How to Set Up Email Integration

  1. Select your Profile (name) in the left-hand menu

  2. Go to the Third-Party Apps tab

  3. Under Email, choose Gmail or Outlook 365

  4. Sign in to your email account

  5. Accept permissions requested by your email provider

  6. Look for a success message at the top of your screen

Note: The email you connect must match your Primary Email in Liscio.
If your email isn’t showing, make sure you’re logged into it in your browser before reconnecting.

What Happens After Connecting

  • Liscio will pull in the last 60 days of emails

  • New emails will sync automatically going forward

Important: If you delete an email in Gmail or Outlook, it will also be deleted from Liscio—unless it’s:

  • Linked to a Contact or Account, or

  • Pinned on the Liscio Emails page


Did this answer your question?