In some situations, Livble may prevent you from splitting rent. Below are the common reasons this can happen, what each message means, and what (if anything) you can do next.
Some issues can be fixed by waiting or taking action, while others are permanent restrictions. If splitting rent isn’t available, the message shown in the app explains why.
⏰ Rent Window Timing
Come back soon!
What this means:
It’s too early to split rent. Livble can only submit rent payments during a specific rent window.
What to do:
Wait until the rent window opens and try again. Livble’s rent window usually opens between the 20th and 25th of the previous month and usually closes on the 10th of current month, depending on business days.
It’s too late!
What this means:
The rent window for this month has closed. Once it closes, Livble can’t split rent for that month.
What to do:
You’ll need to wait and try again next month when the rent window opens. Livble’s rent window usually closes on the 10th of the rent month (or the last business day before).
💳 Outstanding Balances
Balance outstanding with Livble
What this means:
You have an unpaid balance from a previous Livble loan. This can include unpaid installments, returned or failed payments, late fees, origination fees, or payments that are still processing.
What to do:
Pay the outstanding balance in your Livble dashboard. Payments made through Livble are processed via the ACH network and typically take 2–3 business days to fully settle. Once the payment completes, you can try again.
Balance outstanding with your property manager
What this means:
Your tenant portal shows unpaid rent or charges from previous months. Livble is designed to help you stay ahead of your rent, but we can’t split a new month’s rent if there are unpaid charges from a prior rent cycle, even if this is your first time using Livble.
What to do:
Resolve the balance directly with your property manager. Once the payment posts and the balance updates in your tenant portal, which can take 1 to 3 business days depending on the payment method you used, return to Livble and try again.
🔄 Recent Payments & Processing
Payment still processing with Livble
What this means:
A recent Livble payment is still processing. This can be a final installment payment on a current loan that is about to be completed, or a late payment from a previous month. Until a payment finishes processing, you won’t be able to split rent.
What to do:
Wait for the payment to complete. Processing usually takes 2 to 3 business days. Once it finishes, refresh your dashboard and try again.
🏠 Rent Amount & Portal Information Issues
Rent not posted yet
What this means:
Your rent charge hasn’t been posted in your tenant portal yet.
What to do:
Wait until your property manager posts the rent, then try again.
Credit in portal / negative balance
What this means:
Your tenant portal shows a credit. Livble can only split a positive amount due.
What to do:
Wait until a positive rent balance is posted.
Rent amount too low
What this means:
The rent amount shown in your tenant portal is below the minimum amount Livble can split (less than $100).
What to do:
Wait for the correct rent amount to be posted in your tenant portal, then try again.
Rent amount too high
What this means:
The rent amount shown in your tenant portal is above the maximum amount Livble can split (more than $5,000).
What to do:
Pay the difference directly in your tenant portal. If your portal allows partial payments, pay the difference, wait for the updated balance to reflect, then return to Livble and try again.
Late fees incurred
What this means:
Your landlord or property manager has already added a late fee to your rent ledger for the current month. Once a late fee appears on your ledger, Livble can’t split rent for that rent cycle.
What to do:
Pay this month’s rent directly through your tenant portal. You can return next month and use Livble earlier in the rent window to help avoid late fees in the future.
🏦 Payment Setup Issues
Livable payments are disabled in your portal
What this means:
Your property management company has disabled online payments and/or Livble at the company or system level. Because of this, Livble can’t process rent payments or create new split-rent plans for residents at this property.
This decision is typically made at the corporate or platform level, not by your on-site property manager—so your local office may not be aware of the change yet.
What to do:
You’ll need to pay your rent directly through your tenant portal for this rent cycle.
If you’d like, you can contact your property manager to ask whether online payments or Livble can be re-enabled for your property in the future.
Note: Livble cannot override portal or company-level payment settings.
In-app rent splitting is disabled
What this means:
If you see the message “In-App Rent Splitting Disabled” in your Livble app, it means splitting rent isn’t available from the app for your account right now. This does not apply to all users and does not mean rent splitting is unavailable overall.
This message appears when rent splitting is only available through your resident portal.
Livble can only split rent once the rent charge is posted in your tenant portal.
Important:
This explanation applies only if you see the message “In-App Rent Splitting Disabled.”
If you don’t see this message, a different issue may be preventing rent splitting.
What to do:
Log in to your resident portal and access Livble from there.
If your rent hasn’t been posted yet, please wait for it to be posted and then try again.
If you don’t see the option to split rent in your portal after rent is posted, then splitting rent isn’t available for this rent cycle.
Integration issue with your portal
What this means:
Livble doesn’t currently have updated information from your tenant portal. This can happen if you haven’t logged into your portal recently or if the connection needs to refresh. In some cases, it can also mean your property management company has disabled Livble or online payments for your property.
What to do:
If you’re using the Livble app, wait about a minute and refresh the app.
If the message still appears, log directly into your tenant portal and try accessing Livble from there.
If you don’t see the Livble option or widget in your portal, contact your property manager to confirm whether Livble or online payments are enabled for your property.
Important to know:
If you’re using Buildium, the Livble option appears on the Buildium website, not in the Buildium mobile app.
Not Enough Balance to Cover the First Installment
What this means:
Livble charges your primary bank account when you split rent. If that account does not have enough available balance at the time you set up your split rent plan, the split cannot go through. This can happen even if you have enough money in a different bank account.
Many users are not aware which bank account is set as their primary payment method.
Your first rent split requires enough available balance in the primary bank account to cover:
The first installment
Any required fee charged at the same time
What to do:
Go to Payment Methods in your Livble account and check which bank account is set as primary.
If the account with enough funds is not primary, update it and try again.
Make sure the primary account has enough available balance to cover the full first installment and fee, and keep a small buffer until the payment finishes processing. Payments usually take 2 to 3 business days to fully clear.
Important to know:
For automatically debited upcoming installments, if there are not enough available funds in your primary bank account, Livble may attempt to debit another linked bank account with sufficient balance. This does not apply when setting up a new split rent plan and first installment.
Not Enough Balance to Cover the Fee
What this means:
You may have enough funds to cover the installment itself, but not enough to cover the installment and the required fee together in your primary bank account.
What to do:
Add funds to your primary bank account or switch your primary account to one with sufficient balance, then try again.
⚠️ Charges Livble Doesn’t Cover
Security deposits
What this means:
Livble doesn’t cover security deposits or similar one-time charges.
What to do:
Pay these charges directly in your tenant portal before using Livble.
📉 Assessment Results
Assessment not approved
What this means:
Livble runs an eligibility assessment when you first apply and each month you attempt to split rent. Based on the most recent assessment, your account isn’t approved to create a split-rent plan for the current month.
Each assessment looks at multiple factors available at the time of review, which may include:
Livble repayment history
Returned or failed payments
Income and cash-flow patterns
Overall financial activity tied to your linked bank accounts
Because assessments reflect your current financial snapshot, results can change month to month.
What to do:
Eligibility decisions can’t be changed. In some cases, you may be able to reapply in a future month, and a new assessment may result in approval if your financial activity improves. In other cases, split rent may remain unavailable going forward.
🚫 Other Situations Where Splitting Rent Isn’t Available
Duplicate account
What this means:
Your information matches another Livble account (active or previously closed). Livble allows one account per person.
What to do:
Splitting rent isn’t available in this situation, and support can’t override it.
Living in a state where Livble isn’t available
What this means:
Livble is not currently available in every state. If your state isn’t supported for the current rent cycle, rent can’t be split.
What to do:
Splitting rent isn’t available for the current month. If availability changes in the future, the option will appear automatically.
Final note
If you don’t see the option to split rent, it means one of the situations above applies. In some cases, splitting rent isn’t available and support can’t override the restriction.
If something changes and splitting rent becomes available again, the option will automatically appear in your Livble app or resident portal.