RenterConnect for Renters: FAQs

RenterConnect is a secure platform that allows landlords and property management companies to access an applicant’s rental payment history. By integrating with your rental portal, RenterConnect provides a streamlined, transparent way for you to share your rental data with potential landlords, helping to simplify the application process.

When you grant permission, RenterConnect fetches your rent payment records, which can include payment history, lease status, and any outstanding balances. This information helps landlords make informed decisions based on verified rental data.
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RenterConnect works by securely accessing your rental payment history through your existing rent portal. Here’s how the process works:

All data transfers are encrypted, and your credentials are protected throughout the process.
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RenterConnect connects to your rent portal through secure integrations with property management systems. Here’s how it works:

RenterConnect ensures that your information is only shared with authorized parties, such as prospective landlords, and is protected throughout the process with top-tier encryption.
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If you regularly log in to pay rent through a website or app, you likely have a rent portal. You can usually find your portal’s name by checking your rent payment confirmation emails or asking your property manager or landlord directly.

For example, if your landlord uses a specific platform, you’ll see the platform name in the emails you receive when rent is due or paid.
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Alternatively, if you pay rent through a specific website (e.g., a resident portal for a property management company), you can try logging in there or check the footer of your rental payment page for branding or logos to determine which portal you’re using.
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If your rent portal isn’t listed in RenterConnect, it’s possible that we don’t yet support integration with that platform.
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Please contact our support team at support@renterconnect.ai to notify us of your portal so we can explore future integrations.

If you’re confident that your login details are correct but still experiencing an error, there could be a few reasons for this:

If the issue persists, reach out to our support team for assistance.
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If you’ve forgotten your rent portal username or password, follow these steps to recover your credentials:

RenterConnect securely accesses your rental data via integrations with property management software. When you log into your portal through RenterConnect, you are authorizing us to retrieve your rent payment records and share them with your potential landlord.

Rest assured, your information is only transferred with your permission, and we do not store your credentials.
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You are in full control and can choose not to share your rental information. However, keep in mind that the landlord or property management company you’re applying to may require this information to complete your application.

Sharing your rental payment history through RenterConnect can help expedite your application and improve your chances of approval by providing the landlord with verifiable rental data.

RenterConnect performs a one-time data pull from your rent portal when you grant access, meaning we do not maintain long-term access to your portal after that. Since there are no long-lived permissions, there is no need to revoke access.

If you wish to delete the rental information that was pulled, you can submit a request to have your data removed from our systems. Please contact our support team at support@renterconnect.ai to initiate the deletion process.

Keep in mind that while RenterConnect can delete the data stored in our system, we cannot ensure whether a property management company or landlord has already downloaded or saved the information for their own use.