RenterConnect for Landlords & Property Management: FAQs

RenterConnect is a secure platform that allows landlords and property management companies to access a tenant’s rental payment history. By integrating with rental portals, RenterConnect provides a streamlined, transparent way for tenants to share their rental data, helping you make informed leasing decisions based on verified rental information.
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RenterConnect works by securely accessing a tenant’s rental payment history through their rent portal. Here’s how the process works:

A tenant’s RenterConnect report includes:

This report provides a comprehensive overview of the applicant’s rental reliability and payment behavior, allowing landlords to make informed decisions.

We value your feedback! Please let us know what you find useful or not useful in the report, or suggest additional information you’d like to see by reaching out to support@renterconnect.ai.
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To request a tenant’s RenterConnect report, follow these steps:

The tenant will receive an email inviting them to grant access to their rental history. Once the tenant completes the prompts and verifies their information, you will receive a notification that their report is ready and available for review.
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Once a tenant logs into their portal and grants permission through RenterConnect, the report is typically generated and available instantaneously. We’ll notify you immediately when the report is ready to view.

However, the timing largely depends on how quickly the tenant responds to the request. If a tenant takes time to log in and complete the process, this could introduce delays, but once access is granted, the report is available right away.
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RenterConnect can only be used for applicants who have a rental portal and consent to share their rental history. At this time, if an applicant does not have a rental portal, it is not possible to generate a RenterConnect report. In such cases, we recommend discussing alternative ways to verify the applicant’s rental payment history outside of the RenterConnect platform.
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RenterConnect uses encryption to securely transfer data between a tenant’s rent portal and the requesting landlord. Tenant information is only accessed with their permission and is not stored long-term by RenterConnect.
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If a tenant refuses to link their rental history through RenterConnect, you won’t be able to view their rental payment history scorecard. In such cases, it’s important to communicate the benefits of sharing their rental history through RenterConnect.

Remind the tenant that linking their rental history provides a verified, transparent overview of their rental behavior, which helps you make a more informed decision about leasing.
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If they still choose not to share their data, you may need to explore alternative ways to verify their rental payment records, such as through traditional screening methods or by requesting payment records directly from the tenant.
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If a tenant has not been using a rent portal to make payments, unfortunately, RenterConnect will not be able to retrieve their rental history. In this case, it's best to request manual documentation from the tenant, such as bank statements or payment receipts, to verify their rental history.

Alternatively, you can rely on traditional tenant screening methods to assess their suitability.

RenterConnect pulls information from your tenant’s rental portal, but not all portals record the same data. It’s possible to receive more detailed information from one tenant’s portal and limited details from another. What is available in the report depends on the specific data stored within the portal.

If you feel that critical data is missing, please reach out to us at support@renterconnect.ai and we’ll do our best to help retrieve additional information where possible.