LiveRecover is connected to your e-commerce shop as an app. By collecting opt-in phone numbers by your customers who abandon checkout, we are able to have an SMS conversation with them, answer questions, offer them a discount and close the sale.
Getting started is easy for merchants with a Shopify store. Follow the steps below to get started on recovering abandoned checkouts!
If you haven't already installed the LiveRecover app on your Shopify store, set it up by
following the instructions in this article.
Once installed, go to your LiveRecover Dashboard (you can find it in the Apps sections of your store admin)
3. Click on the gear icon on the bottom right hand side
Go to "Shop Settings"
Make sure all the information added is accurate such as your support email address
Add the URL of your Terms of Service and Privacy Policy
Add your support phone, if available
Click "Save"
If needed, you can add more members from your team to have access to your LiveRecover dashboard. Simply click on "Invite People"
4. Setup or edit your workflow. Here's an article on how you can setup this up
5. Add information to your Knowledge Base. Use the Auto-Capture feature or manually add information from your macros that isn't available on your website. Check out this article to find out more.
If you have any further questions, please email us at support@liverecover.com.