When receiving a parking refund, you may notice discrepancies between the card details displayed and the physical card you used for payment. Additionally, the refund time may differ from the time of your original payment. Below, we explain why this happens and how the refund process works.

If you paid for parking using a digital wallet such as Apple Pay or Google Pay, your bank or wallet provider generates a virtual card number for the transaction. This virtual card number is a tokenized version of your physical card details, designed to enhance security and privacy. When a refund is issued, it is processed back to the exact payment method used at the time of purchase. In the case of digital wallets, this means the refund will go to the virtual card number rather than the physical card number you recognize. This is why the card details shown for the refund may appear different from your physical card.

The time and date displayed for the refund reflect when the refund was processed by our system. This is unrelated to the time of your original payment or when you left the car park. The processing time is determined by the refund issuance process and may vary depending on your payment provider.

Refunds may take several business days to appear on your bank statement, depending on your bank or payment provider’s processing times.

Refunds are always processed back to the original payment method used at the time of purchase. If you no longer have access to that payment method, please contact your bank or payment provider for assistance.

If you used a digital wallet, the card details shown may correspond to the virtual card number generated for the transaction. You can verify this with your wallet provider or bank.

If you have further questions or concerns, please contact our support team for assistance.