Please note that, due to ongoing improvement works in the departure lounge, we are currently unable to offer pre-flight tours.
Hidden Disability Sunflower Lanyard
We are members of HDS - Global an organisation providing a simple tool for you to voluntarily share that you have a disability or condition that may not be immediately apparent, and that you may need a helping hand from our assistance service partners.
Sunflower lanyards are recognised as a way to identify that you may need extra time, advice or support when travelling.
If you would like a Hidden Disabilities Sunflower lanyard, please contact customerservices@liverpoolairport.com with your flight number and date of departure.
Please note that the lanyards are not a fast track ticket through security, but are designed to assist you through the process as smoothly as possible. There is a limit of one Sunflower lanyard per travelling party.
Sensory Space
The sensory space can be used to desensitise before boarding to prepare for the next stage in the journey for those who may find travel over-stimulating.
In partnership with ABM the Sensory space will be available to pre book on a first come first serve basis through the below link.
Please add the following details in the special request box when booking-
Flight details-flight number, destination & departure time
How many people will be using the space?
Have you booked assistance?
If you have any issues feel free to email customerservices@liverpoolairport.com.
Please note the space is advised to be used between 08:00-18:00 currently, due to the boarding gate next to the room being used, making the area busier than we would like. If you are still happy to use the space outside of these hours, that is not a problem.
Please arrive at the airport 2 hours before your departure time, allowing time to check in bags and pass through security.
Please visit the ABM assistance desk, located opposite Starbucks to gain information about the sensory space.
You will need to leave the room when your flight boarding starts, typically 40 minutes before your flight. Sensory Space Guide.pdf
If you have any issues with accessing the room, we have a phone available at the accessible area under the departure lounge stairs. You can use this to speak to the passenger assistance desk.
We are sorry, it is not possible to consume food and drink in the Sensory Space.
Ostomy Awareness
You may wish to pick up a self mobilisation card from the assistance desk, located opposite Starbucks.
Feel free to ask for a private search at security.
Upgraded accessible facilities have surfaces where you can place supplies and the Changing Place is available on request ljla-travelling-with-an-ostomy.pdf
Dementia and cognitive impairment
If you have or are travelling with someone with cognitive impairment, these tips may help:
Plan your journey-it may help to choose a destination you have been to before
Checklists are useful to make sure you have your travel documents and everything you need
Plan to arrive at least two hours before your flight departure time, allowing plenty of time to pass through check in, security & arrive at your gate
If you are wearing a sunflower lanyard, please try and keep it visible at all times
Access Card- Nimbus Disability
We work closely with Access Card: Making access easy an organisation providing a simple tool for you to voluntarily share that you have a disability or condition that may not be immediately apparent, and that you may need a helping hand from our assistance service partners.
The physical card acts as a photo ID that can be used to easily communicate your access requirements to events and venues, so that the venues can provide accessibility to the needs of their visitors.
The card shows a photo ID and translates a persons disability or impairment into symbols, effectively highlighting the barriers they face and the reasonable adjustments they might need.
The Access Card app provides you with a personalised directory of venues, with first-class accessibility information to help you plan your trips.
Please note that the access card is not a fast track ticket through security, but are designed to assist you through the process as smoothly as possible.