Hidden Disability Sunflower Lanyard
We are happy to be able to provide a Sunflower Lanyard to assist passengers through Security, either independently or with help from assistance service partners.
You can obtain a Sunflower Lanyard from the ABM assistance desk when you arrive at the airport, located opposite Starbucks. On collection, please do not hesitate to ask any questions you may have about the journey through the airport.
When you reach the security area you will notice an Accessible route on the right-hand side of the main queue, please use this lane and have your Sunflower lanyard on view. We ask that the wearer and support person only use this route if you are travelling as part of a large group, this is a courtesy request to protect this quiet route.
Please note that we can supply 1 Sunflower lanyard per party, subject to availability.
Please note that the Sunflower lanyard does not provide Fast Track access and you will join regular passengers to pass through the security screening process.
Sensory Space
The sensory space can be used to desensitise before boarding to prepare for the next stage in the journey for those who may find travel over-stimulating.
In partnership with ABM the Sensory space will be available to pre book on a first come first serve basis through the below link.
Please add the following details in the special request box when booking-
Flight details-flight number, destination & departure time
How many people will be using the space?
Have you booked assistance?
If you have any issues feel free to email customerservices@liverpoolairport.com.
Please note the space is advised to be used between 08:00-18:00 currently, due to the boarding gate next to the room being used, making the area busier than we would like. If you are still happy to use the space outside of these hours, that is not a problem.
Please arrive at the airport 2 hours before your departure time, allowing time to check in bags and pass through security.
Please visit the ABM assistance desk, located opposite Starbucks to gain information about the sensory space.
You will need to leave the room when your flight boarding starts, typically 40 minutes before your flight. Sensory Space Guide.pdf
If you have any issues with accessing the room, we have a phone available at the accessible area under the departure lounge stairs. You can use this to speak to the passenger assistance desk.
We are sorry, it is not possible to consume food and drink in the Sensory Space.
Ostomy Awareness
You may wish to pick up a self mobilisation card from the assistance desk, located opposite Starbucks.
Feel free to ask for a private search at security.
Upgraded accessible facilities have surfaces where you can place supplies and the Changing Place is available on request ljla-travelling-with-an-ostomy.pdf
Dementia and cognitive impairment
If you have or are travelling with someone with cognitive impairment, these tips may help:
Plan your journey-it may help to choose a destination you have been to before
Checklists are useful to make sure you have your travel documents and everything you need
Plan to arrive at least two hours before your flight departure time, allowing plenty of time to pass through check in, security & arrive at your gate
If you are wearing a sunflower lanyard, please try and keep it visible at all times