Passenger Assistance Feedback-
If you would like to provide some feedback about your assistance, this would be greatly appreciated.
Please click the button below,
Thank you for taking the time to complete this.
Process for booking assistance
Please book assistance directly through your airline or travel agent up to 48 hours before you travel.
We currently advise all passengers to arrive three hours before their flight departure time. However, you may choose to arrive earlier when using our passenger assistance service.
We need to be able to assist you through security with sufficient time to assist you onto the aircraft.
Assistance Categories
WCHC-passenger requires assistance through the airport, onto the aircraft and to their seat.
WCHS-passenger requires assistance onto the aircraft (support of ambulift) and may need assistance through the airport.
WCHR-passenger requires assistance through the airport to the boarding gate.
DPNA/MAAS-passenger with an intellectual or development disability, needing assistance.
If you would like to self assist through the airport, we can provide a sunflower lanyard or self assist leaflet to help you travel through security smoothly.
DEAF-passenger who is hearing impaired or deaf.
BLND-passenger who is visually impaired or blind.
BLDP-passenger who is visually impaired or blind but does not require assistance.
PETC-passenger travelling with an assistance dog, does not require assistance.
BDGR-passenger travelling with an assistance dog, requires a walker to the aircraft.
Booking assistance via your airline
Please consider the furthest gates are no more than 500 metres from check in but some gates may have stairs. Currently, we do not offer an Eagle Hoist at this time.
Please book assistance via your airline using the buttons below:
The airline will share your passenger assistance request with the team at your departing and arriving airport 24 hours before you travel so they are ready to assist you.
When you arrive at the airport
Please make your way to the assistance desk located opposite Starbucks.
If you haven't pre-booked assistance then please be aware that priority will be given to pre-booked passengers. We will endeavour to assist you as soon as we can.
If you require assistance to the aircraft, the team will provide you with a place and time to meet them, please make a note of this.
If you do have any issues or concerns once you are airside, please note there is a phone in our assistance area for you to contact the desk.
Please note you may be asked to board first or have to wait a little longer, depending on the assistance boarding process for your flight.
Electric Mobility Scooters & Self Propelled Wheelchairs
We currently have two electric mobility scooters available for passengers wanting to travel around the airport independently, allowing access to all areas of the departure lounge.
Please note, our mobility scooters cannot be used outside the terminal. You will be instructed to leave the scooter at the boarding gate.
Assistance from your vehicle or taxi
If you require assistance to the terminal there are yellow call points located within the car parks, near to all Accessible bays or if you prefer you can ring 0151 907 1030 (between 04:00 & 21:00) from your vehicle/taxi.
Travelling with an assistance dog
Please contact your airline directly to arrange travelling with a support dog. The airline will request the necessary documentation and share this with our assistance team. Once you have checked in please go to the assistance desk, where the team will complete the necessary checks.
If our help center has not answered your question, please contact customerservices@liverpoolairport.com