Passenger Assistance Feedback-
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Process for booking assistance
Please book assistance directly through your airline or travel agent at least 48 hours before you travel.
We recommend all passengers arrive two hours before their flight departure time. If you’re using our assistance service, you may choose to arrive earlier. This allows us to assist you through security and ensure you’re at the gate in good time.
Assistance Categories
WCHC-Assistance required through the airport, onto the aircraft, and to the seat.
WCHS-Assistance needed onto the aircraft (via ambulift), and potentially through the airport.
WCHR-Assistance required through the airport to the boarding gate.
DPNA/MAAS-Passengers with intellectual or developmental disabilities needing assistance.
DEAF-Passenger who is hearing impaired or deaf.
BLND-Passenger who is visually impaired or blind.
BLDP-Visually impaired/blind but does not require assistance.
PETC-Travelling with an assistance dog, no assistance needed.
BDGR-Travelling with an assistance dog, requires walker to aircraft.
If you prefer to self-assist through the airport, we can provide a self-assist leaflet to help you travel smoothly through security.
Booking assistance via your airline
Please note:
The furthest gate is no more than 500 metres from check in.
Some gates include stairs.
We do not currently offer an Eagle Hoist.
Use the links below to book assistance through your airline:
Your airline will share your assistance request with our team 24 hours before you travel, so we are ready to support you.
When you arrive at the airport
Visit the assistance desk opposite Starbucks inside the main check in area.
If you haven’t pre-booked, we will try our best to assist you, but priority is given to pre-booked passengers.
If you require assistance to the aircraft, our team will provide you with a meeting time and place—please make a note of this.
Should you need help once you’re airside, there’s a phone in the assistance area (next to Upper Crust) to contact the desk directly.
Please note: You may be asked to board first or wait slightly longer depending on the boarding procedure.
Electric Mobility Scooters & Self Propelled Wheelchairs
We have two electric mobility scooters available for independent travel within the terminal. These allow access to all areas of the departure lounge.
Please note:
Scooters cannot be used outside the terminal.
You will be asked to leave the scooter at the boarding gate.
Assistance from your vehicle or taxi
If you need assistance from your vehicle or taxi:
Use the yellow call points located near accessible bays in the car parks.
Or call 0151 907 1030 (available 04:00-21:00) from your vehicle.
Travelling with an assistance dog
Please contact your airline in advance to arrange travel with an assistance dog.
The airline will request and send the necessary documentation to our assistance team. After check-in, visit the assistance desk to complete final checks.
If your wheelchair is damaged on arrival
If your personal wheelchair is damaged during your journey and you require a replacement to get home, please speak to ABM, located opposite Starbucks in the check-in hall.
They will be happy to assist you in arranging a loan of one of our airport wheelchairs.
Still need help?
If your question hasn't been answered here, please email us at:
customerservices@liverpoolairport.com